Pogo Customer Service Guide: Where to Go & How to Get Help

Whether you're missing gems, having trouble with your account, or dealing with other issues that interrupt your gameplay, this guide will help you quickly find the right support so you can get back to playing with confidence.

Contacting EA Help

EA Help is the right place for issues that involve your account, purchases, or anything that requires a specialist to investigate securely on your behalf. For privacy and security, EA Help has specialized tools that allow their team to securely investigate and resolve issues directly related to your account.

If you are experiencing concerns with any of the following, please reach out to EA Help directly:

Missing gems or purchased content
Billing or payment questions
Account recovery or login issues
Password resets
Account hacked or compromised
Subscription or Club Pogo membership concerns
Private Technical Troubleshooting
Suspensions or sanctions
Lost progress or missing items
You need to speak with someone immediately
Your issue requires immediate attention
Private troubleshooting steps
Account recovery or login issues
Password resets
Error messages or connectivity problems
Billing or payment concerns
Suspensions or sanctions
Your situation is complex and easier to explain in a real time conversation
You have an urgent account security concern such as a hacked account where time matters
You've already submitted a request and would like real time to follow up
Any question or concern 😊
Sign in with your Pogo credentials and visit Pogo – Official EA Help support scroll down until you see the Contact Us button to open a case anytime you need help.

Before You Contact EA Help — Have This Ready!

Email address linked to your EA Pogo Account
Name of the game involved
Name of the power-up(s) that didn't come through
Approximate date this happened
A description of what happened and when
Error messages or anything unusual (you can upload these directly when submitting your case)
Look through your Gem Transaction Record on Pogo for specific dates of purchase.
EA Help may ask for a "Transaction Number" this can be found in your EA Help account under Order History.
Further account guidance→ Your Pogo & EA Account: How to Verify and Manage Your Information

🥏 For Missing content use these two EA Help options:

As Community Manager EA_Lanna stated "These are the best available options to open a case for missing content at the moment. This should help you connect with the support team, who'll look into this for you."

Live Chat option: Select Club Pogo Renewal Rewards

Scroll to the bottom and click Contact Us to launch the chatbot

Work through the prompts:

Is this the game you need help with? Yes
Tell us about the issue: Missing Gems or Missing Content
Which platform? PC / Mac (only two options, pick one)
Steps may vary after this depending on "tell us about the issue", continue answering prompts
Click on "Did this fix your issue"? Select No
On the next page, under Contact an Advisor, select Chat with us

Contact EA Help: Forum Submittal

Work through the prompts:

What kind of issue are you having? Find missing content (other preselected options are available)
What game is this related to? Pogo
Which platform? PC / Mac (only two options, pick one)
Describe your issue: Share as much detail as you can, up to 1,000 characters. The more detailed context you provide, the faster the team can help!
Upload a file (optional): Attach screenshots of error messages, transaction record, or anything that supports your case.
Click on the Submit button

EA Help or Pogo may direct you to report an issue here in EA Pogo Forums - What to know and provide!

At times you may see postings marked with a Pinned or Solved Icon. Please take a moment to read theses marked postings, for acknowledgement, a work around or request for additional information. *Once the issue has been fully resolved replies will be closed.
A range of troubleshooting steps may be suggested to eliminate typical issues encountered on a browser-based gaming site. **Browsers can receive updates every 2 to 4 weeks (or more), and these updates can lead to compatibility or configuration issues that can be swiftly addressed through troubleshooting steps.
It is imperative to provide device information when reporting, this is how patches are developed and occurrences are documented.
When posting in forums please return to your original post to see replies, in the upper right-hand corner click on the bell to see notifications!
Forum communities are unable to provide assistance with refunds, gems, account modifications, missing content and other account-related matters because they operate within a public forum. For assistance, please contact EA Help directly using the steps outlined above.

⚠️ Important: Please be aware of fraudulent Pogo Customer Service outlets offering to fix your game, help with your account or ask for payment. These are NOT affiliated with Pogo or EA in any way and can put your account and personal information at risk. All Pogo Support is Free. If something doesn't look right, trust your instincts and head directly back to the Official Support Channels:

Posting with Etiquette & Guidelines to Know

When engaging in forums, reaching out to EA Help, interacting with fellow players, or utilizing Pogo's social media channels, it's essential to remember the value of treating each other with respect and kindness.

The goal is to ensure a safe and enjoyable environment for everyone. If you see someone that needs help or guidance, please direct them to the official support channels.