Forum Discussion

New Traveler

5 years ago

Solved

Re: banned from my pogo account in error can't get any help [edit: email address

I am banned too after 12 years I always played by myself. It says I am banned due to an infringement never had a problem with POGO till they moved to this new platform. I paid the yearly 39.99 and ...

EA_Arrenai
5 years ago
Hey there, @livelifefull7.

I'm sorry to hear of your problem. ☹️ There is a specialized Terms of Service team who can look into your issue through EA Help. Please reach out there and they'll be happy to investigate for you. Please check out the link below for instructions and tips on how to handle issues like yours, where you believe you were banned by mistake.

How to get more information about my ban or suspension

It can take some time for them to investigate, so we really appreciate your patience.

Note: We're not able to assist with bans over the public forums, as we want to protect your private information, and the community managers are not part of the specialized team.

Arrenai 🐱

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EA_Illium

EA Staff (Retired)

1 year ago

Hey Pogo Community,

This post has gotten pretty old at this point, and the team has worked to bring several changes since this thread first started.

Due to our efforts to keep Answers HQ up to date, with the latest relevant information. I will be locking this thread for further replies.

For information on why this happened, or other changes you might see on Answers HQ, check out the link below:

Forum Rules & Guidelines

Don't "necropost." Reviving, updating or bumping old, outdated and irrelevant threads is not helpful for our community. It's best to check when the thread was created before you hit post, just to make sure it's not 2 years old for example.

Thanks!