Forum Discussion

237a0d11b4411f1's avatar
10 months ago
Solved

Can’t chat with iPad

I cannot get chat to work while using Pogo on my iPad.  I have tried different browsers.

  • Hi Everyone, 

    Thanks for letting us know what you're running into with Pogo Games, When you have a moment, could we start by giving the following steps a try? 

     

    • Try restarting your device and potential your internet equipment
    • Clear your Web browser Cookies/Cache
    • Check if your device has updates, as well as your web browser
    • Try using your browser Incognito Mode... This may require you to sign in manually
    • Try downloading and using a different web browser (Google Chrome, Microsoft Edge, or Firefox)

    Also, ensure your device meets the Requirements (<-- click here) to play POGO games. 

    If you continue running into issues playing your games, Would it be possible to get the following information

    • Screenname:
    • What Device are you using?
    • Which web browser do you play on?
    • Do you get an error message at all?
    • Screenshot of how your game appears...

    Thanks and have a Great Day!  

12 Replies

  • EA_Rtas's avatar
    EA_Rtas
    Icon for Community Manager rankCommunity Manager
    8 months ago

    Hey folks just wanting to pop in to let you all know that we are aware and investigating the issue.

    I don't have an update just yet for you all but once I have one I'll update here as soon as possible.

    Thank you for your patience!

  • abbycattx's avatar
    abbycattx
    Hero
    8 months ago

    @aibell60 

    Thank you for following up with us @EA_Rtas 😊

    Additional acknowledgement regarding this matter was also posted in the Pogo Forums.

    Re: Chat no longer working on mobile devices (Merged Thread)

    Post by Pogo_Sconnie » October 31st, 2024, 7:03 am

     
    Hi everyone -

    We understand that some of you are not able to chat on mobile devies. Please know that our team is actively investigating this issue. We truly appreciate your patience, and we'll share any updates with you as soon as we have them. Thank you for your understanding.

About Pogo Technical Issues & Bugs

Join the Pogo community to talk about game issues, browser and HTML5 troubleshooting, and report bugs in the games.4,432 PostsLatest Activity: 2 hours ago