Forum Discussion

Rising Hotshot

6 years ago

Solved

Can not load the home page after site update

After your site update today I cannot load your home page in either Firefox or Seamonkey. It will still work on Chrome. I have tried this on several different machines with he same results.

urug6969_2
6 years ago
@Hotgranny122 During this last week they may have fixed this. I no longer have any problems loading the home, even with my "unsupported" Seamonkey, which had always worked before.

urug6969_2

Rising Hotshot

6 years ago

@bomber1954, have you tried loading it with an updated version of Chrome? That did work for me, they seems to have broken several other browsers.

EA_Arrenai

EA Staff (Retired)

6 years ago

Hey there, everyone.

If you're still having issues loading Pogo's homepage, would you be able to share your Pogo Compatibility Tool results for the OS and browser version? It would help a ton.

Thanks!

Arrenai 🐱

Did you receive an awesome, helpful response? 👍 +XP!

Was your issue resolved by a great post? 🙌 Accept as Solution

ASK. ANSWER. LEVEL UP.

dbstew10
Not applicable
6 years ago
Here's my scan..I play on 2 pcs both with the Edge browser and Windows 10...Plays good on the other pc
This started last Tuesday after refresh for the update
I am also sending my DXDIAG hope this helps
Compatibility Scan
3 problems found on your computer.
Browser No problem found!
Java Not installed / disabled More Info
Operating System No problem found!
Flash Not installed / disabled More Info
Resolution Not supported More Info

System Information
Webgl1 supported True
Webgl2 supported False
Java Versions installed False
Operating System Windows 10
Flash version 0.0.0
Resolution 1280 x 800
Browser Edge 17.17134
Cookies Enabled True
Do Not Track False
pogodinostic.txt73 KB
- EA_Arrenai
  EA Staff (Retired)
  6 years ago
  Hey there, @dbstew10.
  
  Thanks for the report! I will send this over to the Pogo team to investigate.
  
  There's a few hiccups I see, and we can try to work around those:
  
  First off, are you able to update your Edge? It looks like you're running Edge Legacy, and the latest version of the new Edge is 83.0.478.45. You can find the latest edge update at https://www.microsoft.com/en-us/edge
  
  Next, it looks like you may be running less system RAM than we recommend for Pogo. It is recommended to have at least 8 GB RAM to run all Pogo games, and you reported to have 2 GB of system RAM. While some games may work okay with 2 GB, 8 GB RAM will have the best experience across the board with loading and game speed. We can't guarantee a game will run under 8 GB RAM, and this may be why the site is having trouble loading.
  
  While RAM is a part of computers that is very easy to upgrade compared to other computer parts, if you don't have that option available to you, you may try a few things to free up available memory for your games:
  
  Make sure no additional browser tabs are open outside of your game. Some common websites and social media takes up a lot of memory.
  
  If you have other programs running, such as music, video, or chat programs, try closing them out before playing your game.
  
  Please let me know how it goes.
  
  Arrenai 🐱
  
  Did you receive an awesome, helpful response? 👍 +XP!
  
  Was your issue resolved by a great post? 🙌 Accept as Solution
  
  ASK. ANSWER. LEVEL UP.
  - dbstew10
    Not applicable
    6 years ago
    @EA_Arrenai I was able to download the new Edge version and its working fine...unfortunately I can not increase Ram but its a new pc and I an uninstall apps I plan on not using to get more space....Thank you for all your help