Cannot Purchase Pogo Gems

Hi there!

For your privacy and security, any issues related to financial transactions, gems, missing content, or other specific account matters cannot be addressed in forum communities or through social media messages.

Please take a moment to log into EA Help with your Pogo credentials and scroll down until you see the Contact Us button to open a case and get this issue resolved here → Pogo – Official EA Help support

💡If you would like to review some troubleshooting steps or learn how a browser could hinder the completion of purchases, please take a look at the steps detailed below for the most effective troubleshooting steps to try, if one doesn't work, move on to the next. 

Step One: Double-check that your card is up to date and try deleting and reentering the card (ignore the warning and just add it again) or you can try using PayPal. 

 

Step Two: Disable Extensions

Chrome/Edge:

• Click the three dots (⋮) in top right corner
• Go to Extensions → Manage Extensions
• Toggle off these types of extensions:
• Ad blockers
• Privacy tools
• Pop-up blockers
• Password managers (temporarily)
• Close and restart your browser
• Try purchasing gems
• Re-enable extensions after purchase

 

Firefox:

• Click the three lines (☰) menu in top right
• Click Add-ons and themes
• Click Extensions tab
• Toggle off ad blockers, privacy tools, pop-up blockers
• Close and restart your browser
• Try purchasing gems

 

Safari:

• Safari menu → Preferences (or Settings)
• Click Extensions tab
• Uncheck any ad blockers or privacy extensions
• Close and restart your browser
• Try purchasing gems

 

Step Three: Allow Pop-ups for Pogo

• Chrome/Edge:
• Go to pogo.com
• Click the lock icon (or site info icon) in address bar
• Find Pop-ups and redirects
• Change to Allow
• Refresh the page and try purchasing gems

 

Firefox:

• Go to pogo.com
• Click the shield icon in address bar
• Turn off Enhanced Tracking Protection for this site
• Or go to Settings → Privacy & Security → Permissions
• Click Exceptions next to "Block pop-up windows"
• Enter pogo.com and ea.com
• Click Allow then Save Changes

 

Safari:

• Safari menu → Preferences → Websites
• Click Pop-up Windows in left sidebar
• Find pogo.com in the list (or add it)
• Change dropdown to Allow
• Try purchasing gems

 

Step Four: Adjust Cookie Settings

Chrome/Edge:

• Settings → Privacy and security
• Click "Cookies and other site data"
• Select "Allow all cookies" (temporarily)
• Try purchasing
• Change back after

 

Firefox:

• Settings → Privacy & Security
• Set Enhanced Tracking Protection to "Standard" (not Strict)

 

Safari:

• Safari → Preferences → Privacy
• Uncheck "Prevent cross-site tracking" (temporarily)

 

Step Five: Try a Different Browser = Multiple users reported this solved it immediately

• Chrome
• Edge
• Firefox
• Why this may work: New browser = no extensions blocking, fresh cookies, default settings.

 

Step Six: Use Incognito/Private Mode:

• Chrome/Edge: Ctrl + Shift + N or Cmd +Shift +N
• Firefox: Ctrl + Shift + P or Cmd + Shift + P
• Safari: File → New Private Window
• Try purchasing in this mode!

 

Step Seven: Turn Off VPN (if you're using one)

Windows:

• Click the network icon in system tray (bottom right)
• Click your VPN connection
• Click Disconnect
• Try purchasing gems

 

Mac:

• Click the Apple menu → System Preferences/Settings
• Click Network
• Select your VPN in the left sidebar
• Click Disconnect
• Try purchasing gems

 

For VPN Apps:

• Open your VPN app
• Click Disconnect or toggle it Off
• Try purchasing gems
• Reconnect after purchase

 

Step Eight: Progressive Web App 

Some players have reported adding as a shortcut on their desktop has helped (also known as a Progressive Web App). This shortcut may improve stability, performance and bypasses browser rendering issues.

• Visit the Pogo homepage.
• Look for the box in the upper right-hand corner of the page and click it.
• A pop-up will appear — confirm the action.
• After that, check your desktop home screen and you’ll see a new Pogo icon there.
• Double click on the icon and log in Pogo through this shortcut.

• Don't like it or it didn't help? Right-click on Pogo icon on your home screen to uninstall (easy)

🙂 There was also a fellow player who got help through her service provider, read about it here > Trying to buy gems | EA Forums - 12288839

• Apple Support Communities: The official discussion forum run by Apple where users and Apple specialists answer questions.
• Firefox:  The official help forum for Firefox
• Microsoft The official Microsoft community for Windows help.

 

If the troubleshooting steps do not help resolve the issue, please take a moment to contact EA Help > Pogo – Official EA Help support

Hope everything works out for you and Take Care 🌷🐈‍⬛