Forum Discussion

Rising Novice

1 day ago

Solved

Completely lost account, thanks pogo

After 20 yrs being a loyal member, you just locked me out of my account thanks to your verification code crap, which is NOT being sent. I have tried to get codes to my email and my phone. Yet I get NOTHING from pogo, Still cannot get into my account at all!!! From all the complaints & bad reviews I am reading online & not just on here , but other websites online, it seems other people are being locked out of their accounts because they too are not being sent these codes. And there is NO support, NO help at all from EA or pogo. Yet when it's time to take our money pogo is right there for that! I will NEVER pay for another membership for pogo again & I will never recommend this site to anyone again either! I still had over 6 months left on my membership. Worked on those games for 20 years and just gone in a heartbeat all because of a glitch that pogo has and refuses give support /help to get it fixed. Instead you send me to that stupid EA support page where you know that there is NO LIVE HELP on that page for this site. You can't get past that stupid Al chatbot on EA support page!

Thanks pogo for ripping me off!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

technical issues

abbycattx
16 hours ago
luckysuzy

Hello again! I am so sorry this has been such a frustrating experience for you. Please know that your account is not gone, it is still there and this can be resolved. I understand the EA Help page has been difficult to navigate, so let me walk you through step by step, I also took the time to verify the steps below are working as designed. (To view the pictures below in more detail, click on them for a full view)

Step 1: Visit EA Help → Pogo – Official EA Help support Scroll down to the bottom and click on Contact Us, here you will be able to Sign in or Continue as a Guest

Step 2: The chat will ask you a few questions - answer as detailed below:

The chatbot will confirm or ask which game, type → POGO if it needs to know or Confirm Yes if it asks

Tell us about your issue, type → Manage My Account or I can't log in

What platform are you using, type → PC

Once you finish the questions a new page will appear - At the bottom you will see "Contact an advisor" with a "Chat with us" option. Click that to connect with a live person.

🌟If for some reason you still cannot get through, at EA Help you will also find a formal submittal option Contact EA Help: Forum Submittal This option also allows you to Sign in or Continue as a Guest. Work through the prompts, fill out your information and select the Submit button before exiting.

I understand this process has been difficult to navigate, but please don't give up. Twenty years of Pogo memories and progress are still there — I'm rooting for you! 🌷🐈‍⬛

I will also add this detail to your other posting here → Not receiving verification codes to sign in | EA Forums - 13621920

8 Replies

luckysuzy
Rising Novice
3 hours ago
No way close to a solution! I built on those games for 20 years and poof they're gone, whole account is gone for me. No matter what anyone says, can't sign into it at all no matter how many of the stupid steps I take on EA support. As I said POGO just ripped me off
luckysuzy
Rising Novice
3 hours ago
abbycattx
As you can see when I tried your suggestion there is NO Contact An advisor or contact us button on my end! Still can't sign into my account, so yeah, it's just gone, POGO just RIPPED ME off!!!!!!!!!!!!!!!!!!!!!!!!
ShesKraftE
Seasoned Rookie
15 hours ago
This should not be marked as a f*cking solution. IT DID NOT SOLVE A D8MN THING :( :( :( :( LIES!!!!!!!!
ShesKraftE
Seasoned Rookie
15 hours ago
THIS IS NOT A SOLUTION!!!!!!!!!!!!! :( :( :( :(
ShesKraftE
Seasoned Rookie
15 hours ago
It's a joke anymore. I used to play years ago and came back for the nostalgia.
Now it's ruined by EA, and people like abbycattx giving false solutions and players the runaround. Completely unacceptable, The membership and others items I would have bought wont be on pogo, that's for sure, unless they can actually do something instead of blaming the players falsely and making them do ridiculous things like go on incognito page, or clear cache. You aren't in the middle of playing a game and your cache fills up and breaks the coding. IT JUST DOESN'T WORK THAT WAY. I know that with only an Associates in CIS. D*mn shame is what it is. no one gives a d*mn anymore, it's all about greed. It's "Lets roll out a new gem shop, but don't worry about fixing the games, the players are stupid enough to keep giving us money anyway!!!!"
ShesKraftE
Seasoned Rookie
15 hours ago
Hey ABBYCATT - how about some real solutions - like actually having the coding fixed in Mahjong Sanctuary. Its abysmal the amount of complaints on that game and there not being any effort to actually fix the game and instead giving players the runaround. UNACCEPTABLE. DO BETTER!!!!!!! FIX THE D*MN GAMES!!!!!
abbycattx
Hero+
16 hours ago
luckysuzy

Hello again! I am so sorry this has been such a frustrating experience for you. Please know that your account is not gone, it is still there and this can be resolved. I understand the EA Help page has been difficult to navigate, so let me walk you through step by step, I also took the time to verify the steps below are working as designed. (To view the pictures below in more detail, click on them for a full view)

Step 1: Visit EA Help → Pogo – Official EA Help support Scroll down to the bottom and click on Contact Us, here you will be able to Sign in or Continue as a Guest

Step 2: The chat will ask you a few questions - answer as detailed below:

The chatbot will confirm or ask which game, type → POGO if it needs to know or Confirm Yes if it asks

Tell us about your issue, type → Manage My Account or I can't log in

What platform are you using, type → PC

Once you finish the questions a new page will appear - At the bottom you will see "Contact an advisor" with a "Chat with us" option. Click that to connect with a live person.

🌟If for some reason you still cannot get through, at EA Help you will also find a formal submittal option Contact EA Help: Forum Submittal This option also allows you to Sign in or Continue as a Guest. Work through the prompts, fill out your information and select the Submit button before exiting.

I understand this process has been difficult to navigate, but please don't give up. Twenty years of Pogo memories and progress are still there — I'm rooting for you! 🌷🐈‍⬛

I will also add this detail to your other posting here → Not receiving verification codes to sign in | EA Forums - 13621920
luckysuzy
Rising Novice
1 day ago
abbycattx
My older account still won't let me long in. I tried your suggestions here and got NO HELP at all!!!! I can't even get past your little chatbot on the help page, because when I tried to state what the problem is the chatbot just send me back to the sign in page and closes the chat box. I tried again to get verification codes sent to my email and my phone but I am getting NOTHING from pogo. I have been a loyal member of this site as I said for 20 years and I am more than frustrated!!!!!!!!!!!!!!! You send us to EA help page and still after trying everything, we get no help at all. If I am going to be locked out of my account then there is no reason to renew my membership!! This is ridiculous to have to deal with this kind of crap just to play games that you pay for each year. We come on here to play these games to try to have a little fun, but this is NOT fun!!! This is POGO's FAULT! No support, games messed up, locked out of your accounts because your pogo system is screwed up. But it's never screwed up when it's time for pogo to take our money, is it? Pogo, EA does not care about it's customers, all they care about is the money!! 20 years I've been paying to pay on this site & because pogo refuses to FIX their systems correctly, I am not locked out of my 20 year old account !!!!!!!! You can't get past that little Al chat bot on your contact page to even get a LIVE HUMAN to help with problems, so no sense in even sending us to EA HELP page. . I have tried EVERYTHING on EA support page to try to get my account back & NOTHING got fixed. I'm still locked out of my account! There is no good support for this site, so don't send me back to EA support, keep your links for that page because you can't get any help from it!!!