Forum Discussion

Player_ponrke9c's avatar
Player_ponrke9c
4 years ago
Solved

Daily Sudoku not loading

Daily Sudoku is not loading, and there are people unable to complete the weekly challenge. Please advise.
  • EA_Illium's avatar
    EA_Illium
    4 years ago

    Hi @Player_ponrke9c

      

    Can you try going through the following steps and let us know if you continue running into issues after? 

       

    • Restart your device and modem/router then try to load your game    
    • Clear your Cache/Cookies (<-- link)  
    • Check your Device (<-- Link) for updates, Check for Browser (<-- link) Updates    
    • Check your device meets the Requirements (<-- click here) to play POGO games   

    If you continue to run into issues Please Let us Know what device and browser your using, as well as share a Screenshot or video clip of the Error as well as a DxDiag(PC) / System Info (Mac) of your device and we, can share this with the team.   

       

    Thanks!   

     

EA_Illium's avatar
EA_Illium
Icon for Community Manager rankCommunity Manager
4 years ago

Hi @Player_ponrke9c

  

Can you try going through the following steps and let us know if you continue running into issues after? 

   

  • Restart your device and modem/router then try to load your game    
  • Clear your Cache/Cookies (<-- link)  
  • Check your Device (<-- Link) for updates, Check for Browser (<-- link) Updates    
  • Check your device meets the Requirements (<-- click here) to play POGO games   

If you continue to run into issues Please Let us Know what device and browser your using, as well as share a Screenshot or video clip of the Error as well as a DxDiag(PC) / System Info (Mac) of your device and we, can share this with the team.   

   

Thanks!   

 

  • leogirl1950's avatar
    leogirl1950
    3 years ago

    I have been having the same issue for two days. The daily puzzle loads fine, but the weekly challenge game loads with no numbers.  I have followed all the suggested fixes with no results.  Since Firefox is the only browser that I can get my password accepted on, I cannot try any other browser.  Separate issue, but that's been the case for several months.

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