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mommydebsbaby's avatar
mommydebsbaby
New Novice
4 years ago
Solved

Double Duece Help...

I am not getting credit for chips that I have won in Double Deuce playing in Event Marvelous Moms Lap 2.

  • EA_Illium's avatar
    EA_Illium
    4 years ago

    Hey @mommydebsbaby Thanks for the additional information, I am not currently aware of a glitch or bug that should cause this. 

    If possible can you go through the above steps, as well as try your browser's incognito mode to see if playing through starts providing credit. If not would you be able to provide the requested information:

    This will allow us to share this information with our team so they can be aware of the issue. 

    Thanks again!

3 Replies

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    4 years ago

    Hi @mommydebsbaby 

      

    Can you try going through the following steps and let us know if you continue running into issues after? 

       

    • Restart your device and modem/router then try to load your game    
    • Clear your Cache/Cookies (<-- link)  
    • Check your Device (<-- Link) for updates, Check for Browser (<-- link) Updates    
    • Check your device meets the Requirements (<-- click here) to play POGO games   

    If you continue to run into issues Please Let us Know what device and browser your using, as well as share a Screenshot or video clip of the Error as well as a DxDiag(PC) / System Info (Mac) of your device and we, can share this with the team.   

       

    Thanks!   

  • mommydebsbaby's avatar
    mommydebsbaby
    New Novice
    4 years ago

    Let me rephrase this. I have played old events (pogo old albums) and not received credit for playing them. Is this just a glitch or is it because they are old events? Thank you. 

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    4 years ago

    Hey @mommydebsbaby Thanks for the additional information, I am not currently aware of a glitch or bug that should cause this. 

    If possible can you go through the above steps, as well as try your browser's incognito mode to see if playing through starts providing credit. If not would you be able to provide the requested information:

    This will allow us to share this information with our team so they can be aware of the issue. 

    Thanks again!

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