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zqrrqzAM's avatar
zqrrqzAM
New Novice
2 months ago

Error accessing Claire Hart "Secret in the Shadows" game, case 44 and 45

A while ago when there was a sale, I bought episodes in a number of cases including 44 and 45. When I try to access them now in two browsers, Firefox and Edge, I get an error message "Uh-oh! We had p...
bug
edge
firefox
pc
technical issues
EA_Lanna's avatar
EA_Lanna
Icon for Community Manager rankCommunity Manager
26 days ago

Hey folks, 

Just checking in with you. Are you still experiencing this issue? 

- EA_Lanna

  • abcfpohafpn4k4's avatar
    abcfpohafpn4k4
    Seasoned Newcomer
    26 days ago

    Yes.  Have been having this issue for several weeks now.  Not sure exactly what level it is hanging up on - but would love to have this error fixed so I can complete the weekly challenge.

    • EA_Lanna's avatar
      EA_Lanna
      Icon for Community Manager rankCommunity Manager
      25 days ago

      Thanks abcfpohafpn4k4​. Could you tell us a bit more about your situation? I've popped a list below:

      • Pogo username:
      • Date (approximately) when you first encountered this error:
      • Level You've Reached:
      • Device Type:
      • OS version:
      • Browsers Tested:
      • Current Browser Version Number:
      • Attach a DxDiag File: 
      • What Troubleshooting steps you've already completed:
      • Any issues with other games:

       

      This info could help rule out some causes and fill in some of the gaps.

      - EA_Lanna 

  • Dalmore15cXl's avatar
    Dalmore15cXl
    Rising Newcomer
    25 days ago

    Still having the problem. I either get the refest message or get through to a home screen which has a single episode available which I can't access and it's clearly a demonstration page because it says I have 999,999 gems available.

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