How can I save my progress in Farm Merge?

Sorry to say, but I have spent hundreds on this game, and sometimes (but not always) when I disconnect I lose all my accumulated energy and supplies.  I bought the 1000 supplies early this morning, between opening up new pink areas (for real money) and playing myself, I had well over 400 supplies left when I disconnected.  I also had 500 energy which when I came back in moments later had  reverted to something like 42/80.  These issues have been ongoing, and yesterday I didn't spend much because of it, however today it appeared to be saving, so I spent considerably more money.  I really would like a refund of the energy and the supplies,  or the cash I spent obtaining those.  Thanks for your attention to this matter.

Hi smithyears​,

Progress in Farm Merge saves automatically. 

smithyears wrote:

Each time I come back to the game it tells me my progress wasn't saved.

That's odd 👀If that message pops up again, could you take a screenshot and share it with us here, please? It would also be good to get your Pogo username.

- EA_Lanna

Hi dillyhead​,

Thank you for flagging this. It sounds like it might be a bug. 🤔

I've bubbled it up so it's on the team's radar. It may help with reproducing the issue if I can pass along your Pogo username, too. If you have a screenshot to help illustrate it, I'll pass that too.

In the meantime, we can't look into missing content through the Forums, but our support team may be able to assist you. Follow the steps in this guide to get in touch with them for one-on-one support: 

• [POGO] How to Contact EA Support

- EA_Lanna

Merge Academy not saving progress

YES!!!! I am having the same EXACT issue. I have spent money to buy gems to get the pinked out areas and when I used the energies it's okay so long as I don't back out. The second the game senses I'm idle my energy resets to 1. I have lost almost 500 units of energy! I feel ripped off because it's not easy to report. The last time I reported an issue with a game where I bought gems to purchase power packs I never heard back. 

Hi Pogoians, 

Pogo_Sconnie has shared a service update on this. I'll copy/paste it below:

We’re aware of an issue in Farm Merge Valley where some players are experiencing progress not saving correctly. In certain cases, items—such as crates—may disappear unexpectedly.

Our team is actively investigating this and working toward a fix. We understand how frustrating it is to lose progress, and we appreciate your patience while we resolve the issue.

If you’re affected, please make sure your game is updated to the latest version and avoid uninstalling the app, as this could impact your saved data.

We’ll share updates as soon as more information is available. Thank you for your continued support!

sconnie

- EA_Lanna

Hi smithyears​, jenepeel​ and dillyhead​,

The Pogo team worked on a fix and released it soon after I shared the service update news yesterday. How has your game progress been since? Has it been auto-saving?

- EA_Lanna 

I have been enjoying this new game, and decided to buy the first piece of land you can buy with Orange gems.    With that purchase I was able to click on the "energy" thing and it gave me 270 energy "points".  Awesome!     I chopped down a few trees, but still had 150+ points to use later on.   Super.

What was not awesome is that I went back to the Pogo home screen to play something different for a short while, and when I returned  to FMV all of the new energy points were gone, I had only the 5-6 that I would have had without the paid content, and too few to do anything with.      I thought it was just a glitch, so I went "Home" and came back into the game.    Now I only had 2 energy points?!?

I understand that you are a company that wants to make money, and that coaxing folks to pay for in game content is one of the ways you do that.    We live in capitalism, fine, I get it.     But after we have paid for the content, it would be a good thing to let us keep the "spoils", lest we decide that purchasing more content from you is not in our best interests.

Playing on a Macbook pro 2019, Sonoma 14.7.4 (yes I know I am behind), and on Google chrome.

Please give me back some of these energy points.    thank you.

I don't know why it didn't use my user name: Hellys2.     

neither screen name works any any of my 4 computers, I Pad, or Mac Air

I purchased the 1999 Crystal land item and I got 281 lives and before I could even use them, they all disappeared