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RathofinvasionjE's avatar
RathofinvasionjE
Rising Newcomer
4 years ago
Solved

Issues with Poppit

I can click on Play Now, but then cannot click on any balloons to pop anything. I tried to play on my Android - same problem. Tried to play on an iPhone - same problem. Switched to my wife's Pogo account and was able to play fine on the desktop, Android and iPhone with no issues. It seems to just be my account...

  • EA_Illium's avatar
    EA_Illium
    4 years ago

    Hi @RathofinvasionjE 

      

    Can you try going through the following steps and let us know if you continue running into issues after? 

       

    • Restart your device and modem/router then try to load your game    
    • Clear your Cache/Cookies (<-- link)  
    • Check your Device (<-- Link) for updates, Check for Browser (<-- link) Updates   
    • Try with your Browsers Incognito/Prive Mode (This may require you to manually sign in) 
    • Check your device meets the Requirements (<-- click here) to play POGO games   

    If you continue to run into issues Please Let us Know what device and browser your using, as well as share a Screenshot or video clip of the Error as well as a DxDiag(PC) / System Info (Mac) of your device and we, can share this with the team.   

       

    Thanks!   

     

3 Replies

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Moving this over to the Pogo Technical Help board. 

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    4 years ago

    Hi @RathofinvasionjE 

      

    Can you try going through the following steps and let us know if you continue running into issues after? 

       

    • Restart your device and modem/router then try to load your game    
    • Clear your Cache/Cookies (<-- link)  
    • Check your Device (<-- Link) for updates, Check for Browser (<-- link) Updates   
    • Try with your Browsers Incognito/Prive Mode (This may require you to manually sign in) 
    • Check your device meets the Requirements (<-- click here) to play POGO games   

    If you continue to run into issues Please Let us Know what device and browser your using, as well as share a Screenshot or video clip of the Error as well as a DxDiag(PC) / System Info (Mac) of your device and we, can share this with the team.   

       

    Thanks!   

     

  • RathofinvasionjE's avatar
    RathofinvasionjE
    Rising Newcomer
    4 years ago

    Sorry it took so long to get back to you - I did not know how to check for your response. Either way, we have tried restarting, deleting cookies, different browsers, and our device meets the requirements. We still cannot get Poppit to work - all the other games work fine, it is just this game. We are using a HP Pavillion Desktop 590-P0054 with Windows 11. We have tried on Chrome, Firefox and Edge. I cannot take a screenshot of an error because no error comes up. When I try to take a video, it will not let me attach - says "Unsupported extension type." I tried sending to my email and downloading to the computer to attach, and I've tried doing this whole response on my iPhone and taking a video directly from the "choose file", "take video" option, and each time it won't let me attach the video - "unsupported extension type." I am unsure what else to do... I have clicked on "Subscribe to replies" so I will be sure to get your reply this time!

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