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5adad1be4c8d91dc's avatar
10 hours ago

jigsaw puzzle

the game keeps going black and i have to restart all over again and again how do i fix this

3 Replies

  • 5adad1be4c8d91dc​  

    Hello! Sorry to hear the game is going black and starting all over, that indeed can be very frustrating, ugh. 

    Pogo is a browser‑based gaming site and relies heavily on our browser’s settings, cache, and available system resources. When the screen goes black and resets, it usually means the browser is having trouble rendering the game. Here are a few things that often fix it:

    • Clear your browser cache so the game loads fresh files
    • Disable extensions like ad blockers or script blockers, which can interfere with Pogo games
    • Update your browser to the latest version (Windows users had a big one over the last week)
    • Turn on hardware acceleration in your browser settings
    • Try a different browser (Chrome, Edge, or Firefox) 
    • Close extra tabs or programs if your device is running low on memory

     

    Please take a moment to view the Pogo Troubleshooting Guide > Pogo Troubleshooting Guide | EA Forums - 10424297

     If you have any further questions or need any further help, please do not hesitate to reach out again. Together with other players and our EA Community Managers, we will be happy to offer you more support. 

  • x29fnrw28's avatar
    x29fnrw28
    Rising Novice
    3 hours ago

    THAT DOESNT WORK THIS HAS BEEN GOING ON FOR 6 MONTHS

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