EA Staff (Retired)Hey there, @rzrbk1949.
As your issue is technical in nature, I've moved your post off into its own thread to be worked out.
To help track down this issue, what device are you using to play Pogo? Are you using a PC/Mac, Tablet or Phone?
Arrenai 🐱
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EA Staff (Retired)Awesome, thanks for the information, @rzrbk1949.
There is some quick HTML5 troubleshooting you can try to see if it improves behavior. Can you give it a try for me? There's some great info in there, such as checking to see if toggling hardware acceleration can help (this depends on the PC you're using as to whether this toggle assists), as well as verifying your computer meets minimum specifications for HTML5 games.
Please let me know how it goes.
Arrenai 🐱
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EA Staff (Retired)Hey there, @rzrbk1949. I'm just checking in. Did the troubleshooting help?
If you're still having difficulty, can you post your Pogo Compatibility Tool information, including browser versions and cookies information?
Arrenai 🐱
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