Jungle Gin, Word Whomp

This has been going on for too long now. It has a hard time loading then when it does load the cards take too long to spread across the screen, Some people will just stop the game. Please try to get this fixed. I love this game.

I have not had any cards in Jungle Gin for 3 months, how do I contact EA. Been a member for over 10 years , very disappointed with EA making it so difficult to contact them . sablelake9

RSKareBearRb​ 

Hello and thanks for reaching out! At the end of last year there was a Service Announcement on Jungle Gin that was posted by Pogo Sconnie and this issue has been resolved. You can view his postings here in Pogo Forums Announcements >  Games Forums Home | Service Update - Jungle Gin

I double checked the game on my end, and it is currently working as designed on the Pogo website 🙂

Regarding Word Whomp not loading, this could be happening for various reasons that a few system checks can help resolve, here is a posting on steps and checks you can do for Word Whomp > Word Whomp Issues

For the Jungle Gin update to take full affect please ensure you have followed the troubleshooting steps for Pogo > Pogo Troubleshooting Guide | EA Forums - 10424297

If you or anyone reading this is a Windows 10 user, some troubleshooting steps may not help due to Windows 10 being discontinued, you can learn more here > Information for Windows 10 Users on Pogo: Understanding Recent Changes | EA Forums - 12897951

Please give all the troubleshooting steps a try and feel free to reach out again and let us know how it goes!

sablelake9​ 

Hello! The Jungle Gin issue was resolved and posted about in Pogo Forums, please take a moment to look at the Pogo Troubleshooting Guide here > Pogo Troubleshooting Guide | EA Forums - 10424297

🌟When a game suddenly stops showing graphics, displays odd screens, is missing textures, or crashes right as it tries to render the game, the issue is generally our graphics driver needing attention. You can find more information on this here: How to troubleshoot graphics issues on PC and Pogo Graphics Guide

☑️ If you would like to contact EA Help for further support and to open a case, you can log on with your Pogo credentials here > Pogo – Official EA Help support

Additionally, Community Manager EA_Lanna has created a lovely guide for us here with helpful links > [Pogo] Helpful Threads and Guides | EA Forums - 13091289

Please know you can always find updates, current events and lots of information in the Pogo Blog

Hope this helps and please post again if you need any further help 🙂

Hello babs4933​ this issue is a little different, if something is taking too long on our devices this generally points to lack of resources on our device not the Pogo website moving slow.

Insufficient RAM or CPU performance can cause our device to struggle with browser‑based gaming, since these sites require intensive data handling and real‑time processing. This is far more demanding than standard web activities such as online shopping.

Please ensure to follow the Pogo Troubleshooting Guide and have other websites closed before trying to game on your device. These three steps should help with how quickly the cards are dealt. 

Hope this helps and Take Care 🙂