Mahjong Sanctuary - game is still stuck on the same level

fond421EZUNI​ 

Hello again 😃Would you mind taking a moment to read the replies left for you and take a moment to reply?

I have been on the same level for over a month as well and all they said was to go back and replay a different level lol, not helping me these past few days

team2blonde1964​ 

Hello and thanks for sharing your experience!  Would you mind being a bit more specific on why you have been on the same level for the last month and which level is it?

I also am not getting any credits for games won I have won level 1800 6 times and no credit,  the 5 that are on there are from 1- 2 days ago for level leading up to 1800 Today no credits given Thanks for any help. 

kgitts6SU​ 

Hello! Sorry to hear about credit not displaying properly for you.  Could you take a moment to review the Pogo Troubleshooting guide here > Pogo Troubleshooting Guide | EA Forums - 10424297

At times when we’ve been using our devices for a while, the cookies and cache start to build up. This buildup can lead to various issues where things just don’t run as smoothly as they should. Regularly clearing the cookies and cache can refresh the system and typically resolves these problems.

Please take a moment to review the troubleshooting guide. If you have any further questions or need any further help, please do not hesitate to reach out again. Together with other players and our EA Community Managers, we'll be happy to offer you more support.

You guys finally fixed my game after over a month stuck on the same level & losing a lot of points.

It's already stuck again!!

Why does this keep happening?

Yes, this is happening to me also.  Can's seem to advance to the next level.. I hope they fix this asap!!

fond421EZUNI​ 

Hello! I have sent you a few replies and emailed you here a week ago, would you please take a moment to answer the questions in the reply here for you listed below?

anon777123​ 

Hello! Sorry you are unable to advance further in the game. Would you be so kind as to provide additional details regarding the issue you are experiencing?

• What level are you on?
• Have you completed all the tasks list for the biome? If so, have you clicked on the map to change biomes?
•  Did you happen to try any of the troubleshooting steps yet to help pinpoint the issue?

Please take a moment to respond to these questions.

Dear Pogo,

Can you  please fix my game again asap?

Stuck on the same level & losing points!!

Thank U!