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CaliGirlJD's avatar
CaliGirlJD
4 years ago
Solved

Mahjong Sanctuary Stuck on Level 8

Mahjong Sanctuary is stuck on level 8. When the birds show you how to use the power up that lets you choose from multiple tiles for the same move it locks up and won't let you finish the move. The hu...
  • EA_Illium's avatar
    EA_Illium
    4 years ago

    Hi @CaliGirlJD,   

      

    Thanks for letting us know about this, Depending on the device and web browser you are using can you try going through the steps below to see if this continues?  

      

    • Restart your device and modem/router then try to load your game   
    • Clear your Cache/Cookies (<-- link) 
    • Check your Device (<-- Link) for updates, Check for Browser (<-- link) Updates   
    • Check your device meets the Requirements (<-- click here) to play POGO games  

    If you continue to run into issues Please Let us Know what device and browser your using, as well as share a Screenshot of the Error or a DxDiag(PC) / System Info (Mac) of your device and we, can share this with the team.  

      

    Thanks!  

EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
4 years ago

Hi @CaliGirlJD,   

  

Thanks for letting us know about this, Depending on the device and web browser you are using can you try going through the steps below to see if this continues?  

  

  • Restart your device and modem/router then try to load your game   
  • Clear your Cache/Cookies (<-- link) 
  • Check your Device (<-- Link) for updates, Check for Browser (<-- link) Updates   
  • Check your device meets the Requirements (<-- click here) to play POGO games  

If you continue to run into issues Please Let us Know what device and browser your using, as well as share a Screenshot of the Error or a DxDiag(PC) / System Info (Mac) of your device and we, can share this with the team.  

  

Thanks!  

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