Forum Discussion
EA_Lanna
Community Manager
2 months agoHi folks,
Thanks for letting us know you're getting a black screen. Try refreshing the page, clearing the browser cache, or launching the game in another supported browser, and let us know how you get on.
If the black screen issues stick around after, please copy and paste this list from our 'How to Report a Problem on Pogo - Complete Guide' guide and add the answers in your own post:
- Pogo username:
- Device Type (PC. Laptop, Phone,Tablet) :
- OS version (Windows 10, Windows 11, or macOS):
- Browsers Tested (Microsoft Edge, Google. Firefox, Safari):
- Current Browser Version Number:
- DxDiag File attached: (Yes/No):
- Error messages or Error Images:
- Screenshots showing what’s happening:
- What Troubleshooting steps you've already completed:
- EA_Lanna
- abc5117a62849972 months agoNew Novice
We have tried all of the things you've suggested. Nothing works.
- Player_r9hpw72j2 months agoNew Novice
Im glad im not the only one that has done all the things suggested and the problem doesn't fix. didn't work last night but worked this morning just fine. And now again this evening not doing anything but the black screen.
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