matching moments

Hoping someone can help.

I started playing Matching Moments from the beginning and was enjoying it and finished chapters very quickly.  Was wondering why a game would be introduced that was unfinished but here we are.

Game was rolled back and I had to repeat from the beginning however, levels were not rolled back.  

After finishing available chapters game was rolled back again, but levels untouched.

I also purchased the Season Pass for christmas which I have completed but have lost the decorations that were awarded.

I have attached 2 screen pics to show where I am at now.

you will notice in second pic that 4 of 4 chapters finished in Area 4 but blue line not complete and will not let me proceed to the next chapter.

I have been in contact with Pogo Sconnie, who told me it was fixed, it was not and is now on leave for xmas.  

I am at the point where I am prepared to start again from scratch even from Level 1, prepared to lose coins and power ups just to sort this out.

Hoping someone can help.