Merge Academy not Loading

Hello! Sorry to hear Merge Academy is not loading for you, please give the following troubleshooting steps a try.

• Clear your browser cache and cookies - Old data can conflict with game updates 
• Check that your browser and system have the latest updates and patches.
• Additional troubleshooting steps for Pogo can be found here > Pogo Troubleshooting Guide | EA Forums - 10424297
• Apple Users Troubleshooting guide

"I cannot pull these games up whenever it is the game of the day.  Have lost out on 200 pogo's.  Please fix."

Browsers store information on our devices, if you were playing a couple of days ago and something was added to the game, our devices may treat the mismatch as suspicious activity and block the game from loading. Clearing your cache and cookies removes the expired data so the updated game can load correctly. 

"Same. It's been down for me for a few days now. I've cleared my cache, tried different browsers and I went incognito mode to test. It's not working but every other game on Pogo is working."

"I'm having the same issue.  When I try to access the game for several days and all I get is a white screen.  I have cleared my cache and still can't access the game. It's very frustrating!"

The first thing I must say is that every game on Pogo is designed differently and our devices handle them differently. Currently the game is loading and playing as designed on Pogo, so here are a few additional troubleshooting steps: 

• Clear site data specifically for pogo.com (Not just the general browser cache)
• Disable browser extensions temporarily
• Ad blockers, VPNs, and certain privacy or antivirus tools can interfere with ability to load properly.
• Make sure JavaScript and pop‑ups are enabled for Pogo
• Power Cycle your modem, turn it on and off - this actually fixes a surprising number of issues because it resets the entire network path. This is like a computer itself, needs cleaning and updating from time to time.

Other issues that can affect games from loading (even one in particular) are an outdated graphics driver or weak internet connection - to learn more please view the following guides.

Pogo Graphics Guide for Windows Desktop and Laptop Users

Pogo Guide to Network Checks

Give these troubleshooting steps a try, they’re useful not only for Pogo, but also for strengthening our device’s overall security and maintenance. Keeping your system clean and optimized helps prevent crashes, lag, and potential vulnerabilities.

If you have any further questions or need any further help, please do not hesitate to reach out again. Together with other players and our EA Community Managers, will be happy to offer you more support.