Forum Discussion

Seasoned Newcomer

4 months ago

Pogo Bowl Antivirus Warning

my AVG is not allowing me to open the Pogo Bowl due to it detecting a trojan virus in the game? This is what it says: cdn-h5marbles-prod. Pogospike.com JS: Downloader-GSN(Trj) . I can open othe...

technical issues

Dolphingirl21990

New Novice

3 months ago

I am not able to play Pogo Bowl because it won't load and my AVG is reporting an issue as someone else said. Well I followed the following suggestions below and My AVG has pogospike added already and I am still having the same issue. It is a Pogo issue , not my computer. Please fix this because I have a badge for this game and I can't activate it until this is resolved. I am not the only person having this issue. Thanks for listening.

AVG users:

Open AVG
Go to Menu → Settings
Select Exceptions
Add pogospike.com as a trusted site
Restart your browser and try again

abbycattx

Hero+

3 months ago

Dolphingirl21990

Hello! I completely understand the frustration especially when you have a badge challenge waiting!

You mentioned that you posted on Pogo Forums, and no one answered, sorry you didn't get a response there. Whenever we encounter an issue, we can contact EA Help directly to open a case, or you can post here for guidance. Moving forward, please reach out here or to EA Help for technical support.

When an antivirus blocks Pogo (or any safe website), the block comes entirely from the antivirus vendor, not from Pogo. Antivirus companies update their threat‑detection databases constantly, and sometimes legitimate sites get flagged by mistake. These are called false positives, and only the antivirus vendor can correct them.

Direct Links to Manufactures

AVG Users: False Positive File Form

Norton Users: Choose Your Sample Submission Type | Norton

Avast Users: Report False Positive

McAfee Users: How to submit false positives to McAfee | McAfee Support

Bitdefender: Incorrect Detection: Report a false positive or false negative to Bitdefender

Make sure to include any of the antivirus codes or messages and if you have the option to make comments to your report add: "I believe this is a legitimate game delivery domain used by the browser-based gaming site Pogo, which is owned and operated by Electronic Arts. I believe this is a false positive."

Friendly reminder EA/Pogo have no control over the configuration of our personal devices. They cannot adjust, update, clean or modify any programs running on our devices — including antivirus software. Which is actually a good thing! It means your device stays completely in your control. This is also why troubleshooting is necessary at times.

When you have a moment check out the Pogo Articles and the Pogo Player Support page found under the Community Button on the homepage of Pogo, it outlines exactly how to get help, so you don't have to wait.

I double checked Pogo Bowl today, and it is loading as expected - no errors or warnings (names of other players blocked for privacy). I hope all this information gets you and everyone reading this back to playing very soon! 🎳