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CntryGramB's avatar
CntryGramB
4 years ago
Solved

POGO... No Sound games won't load!

POGO... Has no Sound + games freeze and won't load!

I've had these problems all month!!  My Mac OS has been completely reinstalled + every one of POGO's instructions have been followed and NOTHING works!

My Mac computer is now working perfectly in every way + internet sound is loud & clear!

The only problem is POGO... No Sound, games freeze and won't load!

I've been a member of POGO since 2006 ... never-ever have I ever had these sound + freezing problems before.

Either fix these problems OR refund my membership fees for 2021 + 2022!

Enough is enough!

Please advise ASAP!

[cm - removed personal info]

  • EA_Illium's avatar
    EA_Illium
    4 years ago

    Hi @CntryGramB,   

      

    Thanks for letting us know about this, Depending on the device and web browser you are using can you try going through the steps below to see if this continues?  

      

    • Restart your device and modem/router then try to load your game   
    • Clear your Cache/Cookies (<-- link) 
    • Check your Device (<-- Link) for updates, Check for Browser (<-- link) Updates   
    • Check your device meets the Requirements (<-- click here) to play POGO games  

    If you continue to run into issues Please Let us Know what device and browser your using, as well as share a Screenshot or video of the Error or a DxDiag(PC) / System Info (Mac) of your device and we, can share this with the team.  

      

    Thanks!  

5 Replies

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    4 years ago

    Hi @CntryGramB,   

      

    Thanks for letting us know about this, Depending on the device and web browser you are using can you try going through the steps below to see if this continues?  

      

    • Restart your device and modem/router then try to load your game   
    • Clear your Cache/Cookies (<-- link) 
    • Check your Device (<-- Link) for updates, Check for Browser (<-- link) Updates   
    • Check your device meets the Requirements (<-- click here) to play POGO games  

    If you continue to run into issues Please Let us Know what device and browser your using, as well as share a Screenshot or video of the Error or a DxDiag(PC) / System Info (Mac) of your device and we, can share this with the team.  

      

    Thanks!  

  • iluvbridge5ar's avatar
    iluvbridge5ar
    4 years ago

    I am having the exact same issue!  I will follow these steps to see if I can get a fix!

  • Missmiss39's avatar
    Missmiss39
    4 years ago
    @CntryGramB GOOD NEWS!!! THE "QUICK FIX" TO RESTORE SOUND (on Apple computers): Switch to "GOOGLE CHROME"...Safari is no longer compatible!
    Recently I updated my MAC & the Sound dropped off!
    Best Wishes to All :o)
  • CntryGramB's avatar
    CntryGramB
    4 years ago
    @Missmiss39 : I did add CHROME as an alternate browser and now I use it exclusively for 'POGO' and everything is back to normal… finally!
    Thanks for the advice.
    @CntryGramB

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