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bfeneb's avatar
bfeneb
2 years ago
Solved

pogo slots the wilds you are not getting any credit in the coin card

Today, when I started playing pogo slots I noticed the is now 2 games, well while playing the Niles version I noticed in the coin card you are not getting any credit when you receive a credit so when you get a wild on your spin you get nothing on the card and cannot finish the entire coin card

  • EA_Illium's avatar
    EA_Illium
    2 years ago

    Hi Everyone, 

     

    Thanks for letting us know what you're running into with Pogo Games, When you have a moment, could we start by giving the following steps a try? 

     

    1. Try restarting your device and potential your internet equipment
    2. Clear your Web browser Cookies/Cache
    3. Check if your device has updates, as well as your web browser
    4. Try using your browser Incognito Mode... This may require you to sign in manually
    5. Try downloading and using a different web browser (Google Chrome, Microsoft Edge, or Firefox)

    If you continue running into issues playing your games, Would it be possible to get the following information? 

     

    • Screenname:
    • What Device are you using?
    • Which web browser do you play on?
    • Do you get an error message at all?
    • Screenshot of how your game appears...

    Thanks and have a Great Day!   

     

14 Replies

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    2 years ago

    Hi Everyone, 

     

    Thanks for letting us know what you're running into with Pogo Games, When you have a moment, could we start by giving the following steps a try? 

     

    1. Try restarting your device and potential your internet equipment
    2. Clear your Web browser Cookies/Cache
    3. Check if your device has updates, as well as your web browser
    4. Try using your browser Incognito Mode... This may require you to sign in manually
    5. Try downloading and using a different web browser (Google Chrome, Microsoft Edge, or Firefox)

    If you continue running into issues playing your games, Would it be possible to get the following information? 

     

    • Screenname:
    • What Device are you using?
    • Which web browser do you play on?
    • Do you get an error message at all?
    • Screenshot of how your game appears...

    Thanks and have a Great Day!   

     

  • gmaruba13's avatar
    gmaruba13
    12 months ago

    It's only the wilds that are not getting credited---nothing wrong with computer

  • cjslittlebit's avatar
    cjslittlebit
    12 months ago

    I don't know if any one else supplied you the information you requested, but since this has been happening for a month and has not been fixed, I decided to try giving you the information.

    My screen name is cjslittlebit.

    I am using a desktop computer on Windows 10

    I am using Google Chrome for my browser

    No error message occurs

    And I am attaching the screen shot you requested.

    Thanks

  • kingskybutyf's avatar
    kingskybutyf
    12 months ago

    I have this problem also. I am using firefox and nothing is wrong with my computer. your fixes do not work.

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