Forum Discussion
27 Replies
- @EA_Illium Tried your suggestions and no good. Clearly it is on your end. Every time there is a new level something goes haywire!
- Player_7lm1dtt34 years agoNew Novice
Quinn's Aquarium Problem:
Game correctly shows me at Level 8, but the problem is today the game is bringing up Level 1 puzzle. Browser: Microsoft Edge; Operating System: Windows 11.
Many others on Community Forum are noting same problem. Thank you for a quick fix.
- EA_Illium4 years ago
EA Staff (Retired)
Hi @CATHAAgl Thanks for trying those steps and checking, would it be possible to get the following information?
- What device and browser your using (Version if possible)
- A Screenshot or video clip (Using Windows Game Bar, Using Screen to Gif)
- A DxDiag(PC) / System Info (Mac) of your device and we can share this with the team.
Thanks!
- housingleg4 years agoNew Novice
haave same peroblem
- EA_Illium4 years ago
EA Staff (Retired)
@housingleg Would it be possible to get the above-requested information? - EA_Illium4 years ago
EA Staff (Retired)
Hi @CATHAAgl @Player_7lm1dtt3 @housingleg
We made some changes, can you try clearing your cache or switching to your incognito mode for your browser and check if the progression saves?
Thanks!
I'm willing to bet my last dollar there is nothing wrong with any of our computers. This is definitely a glitch in the game itself.
Every time I load Quinn's A..it opens to level 1 of the current room instead of the level that I am actually on...been going on for 3 days now.
- @MaidMarionWkQ me too have spent aliot on this sick of it starting over
\ - EA_Illium4 years ago
EA Staff (Retired)
@kbishop0611 To confirm are you seeing this today, after trying to clear cookies/cache or switching to your browser's incognito mode?
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