Forum Discussion

babygirlstoner's avatar
babygirlstoner
2 years ago
Solved

Quinn's Aquarium

1 - Quinn's Aquarium loads to black screen.

2 - It wouldn't give me sand dollars at end of game, just applied amount, to xx number of points to next rank

  • EA_Illium's avatar
    EA_Illium
    2 years ago

    Hello @babygirlstoner 

     

    Thanks for letting us know what you're running into with Pogo Games, When you have a moment, could we start by giving the following steps a try? 

     

    • Try restarting your device and potential your internet equipment
    • Clear your Web browser Cookies/Cache
    • Check if your device has updates, as well as your web browser
    • Try using your browser Incognito Mode... This may require you to sign in manually
    • Try downloading and using a different web browser (Google Chrome, Microsoft Edge, or Firefox)

    Also, ensure your device meets the Requirements (<-- click here) to play POGO games. If you continue running into issues playing your games, Would it be possible to get the following information? 

     

    • Screenname:
    • What Device are you using?
    • Which web browser do you play on?
    • Do you get an error message at all?
    • Screenshot of how your game appears...

    Thanks and have a Great Day!   

6 Replies

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    2 years ago

    Hello @babygirlstoner 

     

    Thanks for letting us know what you're running into with Pogo Games, When you have a moment, could we start by giving the following steps a try? 

     

    • Try restarting your device and potential your internet equipment
    • Clear your Web browser Cookies/Cache
    • Check if your device has updates, as well as your web browser
    • Try using your browser Incognito Mode... This may require you to sign in manually
    • Try downloading and using a different web browser (Google Chrome, Microsoft Edge, or Firefox)

    Also, ensure your device meets the Requirements (<-- click here) to play POGO games. If you continue running into issues playing your games, Would it be possible to get the following information? 

     

    • Screenname:
    • What Device are you using?
    • Which web browser do you play on?
    • Do you get an error message at all?
    • Screenshot of how your game appears...

    Thanks and have a Great Day!   

  • Tobtime's avatar
    Tobtime
    2 years ago

    For 4 days now on Quinn's gifts from the sea level 45 has only given me a black screen. Could someone look into this problem ? nobody seems to care Thanks for your consideration  Roger 

  • jwwas50CE's avatar
    jwwas50CE
    12 months ago

    It has been a week since I reported the problem and tech support is ignoring the problem by sending out auto replies.

  • masterqzl's avatar
    masterqzl
    New Novice
    5 days ago

    I'm having the same issue now. And yes i've tried all of the above steps, as given to me in the help chat. I did a clean boot too as advised. Nothing changed. All my other club pogo games are working as normal. What else can i do?I've lost quest progress, which i used diamonds to pay for shuffles.

  • masterqzl's avatar
    masterqzl
    New Novice
    5 days ago

    Yes! I have a bot "helping" , nothing works. Did you get it resolved?

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