Re: Mahjong Sanctuary - Detective Tool Bug

I do not know what else to do to get this game working for me.  I have done everything suggested.  The only thing I have not done is remove pogo.com from my web browser and started over.  I saw you suggested there was an update, but I have seen nothing for this game.  I pay a membership that allows me access to all the games, yet I see some are gone (Quinn's aquarium is one) and now, I still cannot play Mahjong Sanctuary.

For the love of God, please fix this issue!!!! We should not have to go so long without having an issue fixed. I've done all of the troubleshooting steps and it still doesn't. Fix it or refund my money. I cannot complete an event with this issue.

So basically you're saying that the game being broken is not EA's fault.

I've tried this on three different computers and every single one has the same issue.

Please fix it!

This is NOT a solution as I have done everything you have suggested.  I actually have a new modem/router.  I can't get past the bird coming up asking for the Wave purchase..  being gypped out of diamonds and play. Either make the game playable or remove it from play until you can "fix" the issues. 😡

PLEASE FIX IT SO I CAN PLAY PLEASE I MISS PLAYING THAT GAME

i wish. i wanna play that game so bad i cant even replay a lower level

I'm stuck on level 12 as well. Can't complete the badge because of this. Anybody found a fix for this? 

im stuck on level 12  

I have Windows 11 via Google and I play on my iPad (via Google since it won't allow play via Safari for Pogo) both with the same results after clearing cache and reinstalling the ap.

My Majong Sanctuary does not work with that wave thing in the way

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Hello. Sorry to hear Level 13 of Mahjong Sanctuary is giving you difficulties, plus you also cannot play the lower levels is indeed troublesome. 

 "I have cleared cache and done all the "fixes" yet it still happens, I can't go to a lower level to replay to see if it "might have fixed it"  I too am at Level 13.  What is a complete fix for this game?"

I double checked Level 13 and replayed it today and it is currently working as designed. You mentioned that "I have cleared cache and done all the "fixes".  Could you please provide details about the fixes you implemented, as well as the type of device, operating system, and browser you are currently using?

I've had this same issue.  I have cleared cache and done all the "fixes" yet it still happens, I can't go to a lower level to replay to see if it "might have fixed it"  I too am at Level 13.  What is a complete fix for this game?

So it keeps wanting me to use the tidal wave and it won't move off it. I have used ALL of them trying to just play the game and it just keeps asking me to use it. I am super annoyed as I have used 3 or 4 plus spent to get another and it still won't stop. And this is over a number of days so I don't know what the issue is but I can't finish this badge. Help?

Hello and thanks for posting! There were new features added to Mahjong Sanctuary on February 11, 2026 → Discover the new Mahjong Sanctuary Update!

What you are experiencing is called looping. Please try clearing your browser’s cache/cookies, turning off any ad blockers for the site, or try opening the game in a private/incognito window. That usually fixes it straight away. Here is the Pogo troubleshooting guide for guidance → Pogo Troubleshooting Guide | EA Forums - 10424297

If you continue to experience issues, please try all the troubleshooting steps. Here are the most common:

• Outdated browser versions
• Outdated operating system (OS)
• Browser extensions or add‑ons that interfere with game scripts
• Corrupted cache or cookies
• Device performance limitations (older hardware, low memory, etc.)
• Outdated graphics drivers (huge for gamers - this is loading & visuals)
• Hardware acceleration settings (on or off can affect performance differently)
• Security software or firewalls blocking game components (can change how cookies, permissions, connections work)
• Multiple open tabs or heavy background usage
• Power‑saving or battery‑saving modes reducing system performance
• VPNs or proxy connections slowing or blocking game traffic
• Router/Internet issues (modems and routers are like little computers and need maintenance)
• Pop‑up blockers interfering with game windows or scripts
• For Apple Users, please view this guide: Troubleshooting Guide for Apple Devices

If you have any further questions or need any further help, please do not hesitate to reach out again. Together with other players and our EA Community Managers, we will be happy to offer you more support.

And lookie...another daily challenge with the same issue.

I am having the same issue......bought several waves.....gets to the same screen.

Says in my cases this had been fixed. NO it hasn't. All the challenges have been removed 🤪 I know who won't be buying any Pogo passes