Re: what happened to the game Pogo Scrabble??
I get the same run around when I contact POGO about Scrabble. No help at all.
Forum Discussion
EA_Arrenai
EA Staff (Retired)
EA Staff (Retired)Hey there, @lavonnejane1943.
As the threads you replied to are a few months old and in the Classic section, I moved your posts into a new thread to be worked out.
Could you elaborate on the issues you're experiencing with SCRABBLE? I'll be happy to help.
Arrenai 🐱
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Scrabble is a mess!!!! Myself and most players want our original Scrabble back. There was nothing wrong with it. When something is not broke you do not need to fix it. In this case, the new system really broke down ~~ fix it! Or return to the Scrabble that was not broken. Sometime letters freeze, can't play, have to pass. No points are given and no fun when passing. Letters sometimes get scrambled all over the screen. When you are playing rated and some inconsiderate "loser" leaves the game because they are losing or you have challenged them, instead of the player that stays and wins the game (if game is still in a playable position/sometimes it is not) winner's score does not increase. Why should a loyal player that plays throughout the game be penalized because the loser leaves the game? I no longer can see my player's Mini Pogo. Cannot hook up with friends to play. Sometimes I get a message that my time is up and it is not even my turn and then the game freezes, I have to pass.
I know I have rambled on but I have repeated myself so much to you people, that is is totally exasperating to try to explain and new glitches continue to pop out. Why don't your experts play a few games so they can have first knowledge of this horrible put together game.
I read Scrabble ends June 2020 so I guess none of you really care about the above complaints or even want to take the time to fix it.
- EA_Arrenai
Hey there, @lavonnejane1943.
Please understand the changes taking place within Pogo are due to Java and Flash being phased out across the Internet. However, the team is working hard on new features and games.
As for SCRABBLE ending in June 2020, that is only for the mobile and Facebook versions of SCRABBLE which is not connected to Pogo. Pogo will continue to offer SCRABBLE for everyone to enjoy well into the future.
If you'd like to troubleshoot the issues that you're having with SCRABBLE, I'll be happy to help. Have you tried the HTML5 troubleshooting page yet?
Arrenai 🐱
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I cant sign into POGO is there a problem?
I totally hear you! I want the older scrabble back too - it worked so much better. Right now - for the past several games - the important pop-up windows have the text all OUT of Line ! makes it really difficult to play. We really need to get this fixed! I am paying for this - and it really sucks - ! all of these seemingly never-ending ERRORS! EA Pogo needs to scrap this version - and give us one that actually WORKS - like the older version!!! What can we do? How to we contact managers of sorts? There has got to be a customer service phone # somehow....
I agree, the letters move and wont stay in place there is no contact with other players, this new version is a mess Im looking elsewhere on line for a place to play like we used to any ideas/
When do you expect to get the glitches in Scrabble straightened out? I just tried to play two games; the first one the "play" button froze, therefore I had to pass. This happened two times. Very frustrating!!! The second game, the "losing" player left game before completion and a new player stepped in. When this happens, the letters are scrambled all over the board and one cannot play. Sometimes, it gives the option to "start a new game." Why are we not afforded that option each time a "loser" leaves before game is finished. One never knows what to expect from this game. It has so many idiotic things going wrong while this player is just looking for relaxation and a nice game ~~ not frustration. I have written you before and nothing has improved. Do you plan to improve this game so it is enjoyable. The "old" Scrabble was so much more enjoyable and did not have these horrible glitches. HELP ~~ when is someone going to HELP and get this fixed. I would like to hear from other players that are having the same issues. The folks here that answer me want me to think it is something in my system ~~ not in theirs. They seem to have a hard time admitting Scrabble has numerous problems. Thank you.
Hello, okay it happened again. Playing a game, "loser" leaves. I sit and wait for 5 minutes to see what Scrabble is going to do; finally it closes up due to inactivity. Please get this straightened out so we can enjoy the game. So unpredictable, one never know whether to wait it out or leave. I guess LEAVE comes to mind first. Frustrating!!
- EA_Arrenai
Hey there, @lavonnejane1943.
When someone leaves in the middle of the game, do you have the option presented to finish the game with Robots? If so, give that a try; it should limit the loss of rating points on your side.
Arrenai 🐱
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- @EA_Arrenai I want my old Scrabble back that I paid for.
The scrabble problems continue, letters freeze and you have to restart, they often disappear from the board but you can't use the blank spaces because there is an invisible letter there. you can fix it by reloading but it sometimes happens several times in a game
Cherryl
- @EA_Arrenai scrabble disconnects
