Repeatedly Shorted on Scrabble Timer/Time Runs Out Too Fast

ive been having major issues as well and cant get help or figure out how to get help.  my issue is the timer runs out on me after 10 seconds and wont let me play so i have to pass my turn in order to continue. use to love playing this game til it changed over. and i only play the robots  just a fun time for me. now its an annoyance.  will not be renewing my pogo membership again!