[Resolved] Eset AV, Preventing games from loading
As of today, some games trigger a virus warning and will not load - so far I have run into this with Tri Peaks and Word Whomp. See attached message
Forum Discussion
my Anti Virous is blocking Tri Peaks, and now I noticed First Class Solitaire also, who knows
which other games, but these two I play almost daily.
Please let me know what I can do besides locking my AV because I won't do that.
Thank you, in advance. Now lets see if I will know where to find your answer. LOL
I am having the same problem, I opened a post about this, I also play Tri Peaks and First class solitaire, also Word Whomp all the time, and they haven't worked since July 7th, I played them on July 6th with no issues. There are a few of us on my post having the same issue, and we all have eset for security. The way I see it something changed between July 6th and 7th, so what ever pogo did in that time period needs to be reversed. Here is my post, and so far no one has come in to address the issue: https://answers.ea.com/t5/Technical-Help/Tri-Peaks-Solitaire-not-loading/m-p/10497750#M8361 By the way I don't get that message from eset I just get a blank screen so there is no way to bypass the message to play the game. There is no way to add pogo to a whitelist either. I normally use Norton for my security but for work I was given eset and have to use eset, with norton I would be able to add to a whitelist.
i also am having that problem & have eset too. hope someone figures it out & let's us all know.
- @Lucky1Ren I believe it's in all the games on Go Wild Badge
challenges. Hopefully when these will expire (in 4 days) all will
be back to normal.I don't think it's the go wild badges, I bought one of the packs and I have completed some of them already.
I am also having the same problem with eset. I just recently downloaded this protection. Now today I can't play First Class Solitare. That makes 4 games than I can't play. I don't know how to fix this with esat.
@TootsieRoll2411Nothing is wrong with ESET. It's with POGO..There is several of us that is having the same problem. I have several games that I can't play due to JS/Packed.Agent H.I ran microsoft malware,computer scans,adware and all was good.
I have eset as well. Anyone know the solution?
EA_IlliumEA Staff (Retired)
Thanks, everyone for the information you have provided so far.
It seems like everyone is getting this with a game that has a go wild badge, Can everyone running into this issue confirm this and the following information.
- Web Browser being used?
- Device being used?
- Security being used?
Thanks!
I am getting on these games - Tri Peaks, Word Whomp and First Class Solitaire. Not sure if those are go wild badge games or not. I'm on Windows 10 laptop, it happens in Chrome and Edge. Eset is the AV software, and the url of the module it is complaining about, at least for word whomp, is https://cdn-h5wordwhomp-prod.pogospike.com/23/src/project.js. For tri peaks it is /67/src/project.js. It reports a possible trojan in this file - JS/Packed.Agent.H
I am getting a blank screen also and the number of games is increasing.... There is no message to click past and no way that I can see to add trusted sites either...I use eset (and firefox) as well and have never had this issue before.
Frustrating that with all the comments of this happening that it is still being viewed as "limited" as if those experiencing it aren't worth the investigations to fix it.
