[Resolved] Eset AV, Preventing games from loading
As of today, some games trigger a virus warning and will not load - so far I have run into this with Tri Peaks and Word Whomp. See attached message
Forum Discussion
EA_Illium
EA Staff (Retired)
EA Staff (Retired)Hey Pogo Players!
It seems like the reports we've seen come in on Answers HQ and the Pogo Forums are having issues with the Eset Anti-virus Software.
Its possible updates or changes were made with the Eset software and now they believe Pogo and its games are a potential threat.
They have a few different guides to allow a website to load and through their security, so you can get back to playing games. Can everyone having this issue try these steps and let me know if you continue running into issues?
*** Notes: you may need to go through each link depending on what state Eset has the Pogo site in.
- How do I use my ESET product to block or allow websites?
- Exclude a safe website from being blocked by Web Access Protection
- Unblock a safe website on an individual workstation in ESET endpoint products
Thanks!
After spending several hours to fix the ESET problem, can't remember where I found it, but using logs on ESET to make an exclusion worked. You have to put an exclusion for each game, but it was pretty easy once I figured it out.
On ESET click on TOOLS, then Log Files. When the logs show up, like below, right click on the log you want to exclude and the insert below comes up and you choose create exclusion. Another popup appears and you click on the Create Exclusion button. I did that for Tri-Peaks, Mohjong Sanctury and Word Womp. So far it worked great. Name of game is within the Log Name.
I hope this helps.
You can also create a detection exclusion from logs:
Worked great got the games back
- @SCMCGEE I've done this several days ago and it works. Just followed what ESET told me to do .I also noted on here how to go about it.ESET also put up the same screens to follow about a year ago..I just hope that this does not effect the rest of my new $800.00 laptop..
