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peggyjoan1's avatar
peggyjoan1
Seasoned Novice
5 years ago
Solved

[Resolved] Story Quest freezing in Episode 3

Hello, Playing Story Quest love this game I have to say. I purchased Frankenstein. All episodes. I get to number 2 episodes it lets me play until 4/5 and it freezes. I can do anything what gives??...
  • EA_Illium's avatar
    EA_Illium
    5 years ago

    Hey Pogo Players!

    We have been able to roll out a fix for this, Can everybody who was running into this issue check if it's still happening?

    ** Note: you may need to clear cookies/cache and restart your device first.

    Thanks!

tmaxkyCL's avatar
tmaxkyCL
5 years ago

Mine is doing the same thing since yesterday, at the same place.

MysschvsSc's avatar
MysschvsSc
5 years ago

has anyone had their storyquest bug fixed?  Mine is still stuck today!!  How to reach tech support? 

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    5 years ago

    Hey Pogo Players, 

    For everyone having an issue with Story Quest freezing can you try checking for updates with your browser and device, and going through our HTML5 guide if you continue running into issues?

    If those steps do not help, can you let us know the following bits of information:

    • Which browser you're using?
    • Which device you're using?
    • All episodes you're having issues with.

    Thanks!

    • MysschvsSc's avatar
      MysschvsSc
      5 years ago

      Im playing on PC on Chrome.  But also tried a different browser no difference. Im stuck on an Beauty and the Beast Episode 3  stuck between 4/5 which I purchased yesterday. Please help~

    • MysschvsSc's avatar
      MysschvsSc
      5 years ago
      @EA_Illium Hello! Thanks for writing back, I've attempted the following steps and are still seeing issues with the game episode loading.

      - Attempted on Chrome, Edge, and Firefox browsers.
      - Attempted on two Windows laptops (MSI Gaming and Thinkpad W530) and a Windows Desktop.
      - We cleared cache, cookies, and relogged in. Also rebooted however this doesn't seem to be a local/client issue. It appears to be a server issue.

      Episodes: Beauty and the Beast Episode 3.
      (If we click on the plus button next to the episode, the play buttons are all greyed out, it says "OWNED" next to the episode title however)
      Clicking "Continue Episode" results in a loading bar that completes but never moves past the screen.

      I've called EA support and they told me they were pushing a ticket to the game technical support team but I am less than convinced I will receive a timely reply from them. This appears to be some sort of issue with the purchasing server from certain accounts? (This episode was purchased during the sale on pogo.com however the play buttons are greyed out)
      • MysschvsSc's avatar
        MysschvsSc
        5 years ago

        thank you I also feel the same. That is why I havent purchased anymore episodes until this is fixed. 

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