Forum Discussion

margeguma's avatar
2 years ago
Solved

selections within game won't load

Ever since I installed Norton Security Ultra, some selections within the game of Popup Party, Collection 1, will not load .Do I need to change something within Pogo to open them ?

  • Hi @margeguma 

    If you have recently installed a new Anti-virus and now see an issue loading Pogo or Pogo Games, there may be something with your Anti-Virus that is blocking Pogo from loading. 

    I would suggest checking with your anti-virus, and seeing if it has anything that monitors/controls your web browsers that could be doing this, or seeing if you can add Pogo.com to an exclusion list (also known as a white list) to ensure if can fully run. 

    If you are not sure how to do this, we may need to reach out to Norton Security support for further assistance. 

    Cheers. 

1 Reply

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    2 years ago

    Hi @margeguma 

    If you have recently installed a new Anti-virus and now see an issue loading Pogo or Pogo Games, there may be something with your Anti-Virus that is blocking Pogo from loading. 

    I would suggest checking with your anti-virus, and seeing if it has anything that monitors/controls your web browsers that could be doing this, or seeing if you can add Pogo.com to an exclusion list (also known as a white list) to ensure if can fully run. 

    If you are not sure how to do this, we may need to reach out to Norton Security support for further assistance. 

    Cheers. 

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