Solitaire Home Story - Decorating page is black

the decorating page is still black screen can not see what decorations to put because it is a black screen please fix this is really bothersome and i play daily multiple times daily this is by far my most favorite game please fix this issue 

flcnsbbgrl2429ni​ 

Hello and thanks for reaching out! I'm sorry to hear you're facing a black screen while trying to play Solitaire Home Story. I completely understand how annoying that can be, especially since it’s one of your favorite games and a part of your daily routine.

At the moment, the game itself is not displaying this way on the Pogo website, however when this happens on our devices it can be caused by a few reasons, here are the most common causes:

• Cached files that need to be cleared
• An outdated browser version
• Browser extensions or ad blockers interfering with game elements
• Hardware acceleration issues
• A slow or unstable internet connection
• In some cases, outdated graphics drivers can also affect how certain pages render

Please take a moment to view the Pogo Troubleshooting Guide, a few quick steps often help resolve this issue!

If you have any further questions or need additional assistance, please feel free to reach out again.

Hi flcnsbbgrl2429ni​, 

It might help to get a visual on things. Could you take a screenshot of what you see when you open the decorating page?

Could you also share what device and browser you're playing on, and when this started happening in SHS?

- EA_Lanna