Solitaire Home Story Freezing

Come on EA, you have made it very difficult to contact support and now the only way to get any help is to post in the forums.  My game has been stuck on the same screen now for 4 days.  Even if I launch the game on my cell phone it is frozen.  This is unacceptable as I have been a paid member for almost 30 years.  I paid for the season pass and now I can't even play the challenges or any badge that was gifted to me.  HELP!!

Hi @arat1031 

If you continue running into issues playing your games, Would it be possible to get the following information? 

• Screenname:
• What Device are you using?
• Which web browser do you play on?
• Do you get an error message at all?
• Screenshot of how your game appears...

Thanks!

Hey @dartwoman63zo 

Thanks for letting us know what you're running into with Pogo Games, When you have a moment, could we start by giving the following steps a try? 

• Try restarting your device and potential your internet equipment
• Clear your Web browser Cookies/Cache
• Check if your device has updates, as well as your web browser
• Try using your browser Incognito Mode... This may require you to sign in manually
• Try downloading and using a different web browser (Google Chrome, Microsoft Edge, or Firefox)

Also, ensure your device meets the Requirements (<-- click here) to play POGO games. 

Thanks and have a Great Day!  

I have tried all of the things suggested as well as 3 different laptops and different browsers.

Hey Everyone, 

I just wanted to update this thread the team is looking into issues with Solitaire Home Story

Service Update - Solitaire Home Story

July 29th, 2024, 8:20 pm

I have followed all of your recommendations and Solitaire Home Story remains frozen.  This is after I paid for a season pass.  So many people are having this issue so it should be obvious by now that your solutions do not work and this is a POGO problem, not a user problem.  After shelling out for a subscription and purchasing a season pass and not being able to play, I would say this amounts to breech of contract and misrepresentation by taking payment to access a game and then not delivering.  If you cannot fix the game, then you need to at least restore my purchase of a season pass back to my account.

I am having that issue somewhat. I do a game and there always seems to be one card that won't accept. For example, I have a 2 and then match that with the showing ACE but it won't match. I have all but quite playing home story. Too many things you have to buy to even finish one level.

My Solitaire Home Story stays messed up. Don't win for days playing over five or six hours a day. Don't get credits alot of times. Lose star where won. Now frozen for four days. I've rebooted turned off cleaned history backed up files tried to message ea games of course no answers from them for three months on anything post

cant play home town after buying the pass