Solitaire Home Story Lost Progress
I was up to level 652 completing all the renovations. But yesterday when I went to play, all the renovations and decor has went back to original look; Halloween theme still there though. It still sho...
Forum Discussion
EA_Kent
Community Manager
Community ManagerHi everyone,
We appreciate the heads-up about this. We were hoping you could help us with a bit more info so we can pass it along:
- What is your Username?
- Can you give us a summary of what happened in the game leading up to the point that you noticed the missing progress?
These details will help us take a look at what might have happened.
Thank you!
how about you comment on the madden issues you useless monkey
I’m weak lol but fr tho fix madden
Hello EA Kent. Go back to the post under amosnueva New Novice (myself) from six days ago and read through it. It was posted on October 21, 2025 after my attempts to find a resolution in the POGO game forum on October 20, 2025. I then went to the EA Chat on October 21, 2025 and after a link was provided, I wrote the post. I did reply, the day before, to a post by DbDimond2000Ro. That person has also provided screen shots.
The details are all there and so are the screen shots. I even listed the approximate time everything happened. The issue arose the morning after the Amazon issue which I did not know about until after I started playing and heard the news on the radio. HALLOWEEN SEASON is back but not my progress in it nor my 150 gems. I am including a current screen shot as well as the screen shot showing the gem purchase earlier in October 2025. You will see that I am at the beginning of Solitaire Home Story and not at the Chapter where Peggy fell into the water and was rescued by a stranger.
This is not a glitch. This is a reset and based on the commentary I have been reading, it has affected the players who are farthest in the game with the most boosters, coins and power ups amassed. It does not seem to have happened to anyone else.
Amosnueva (my username)
My specific issue is the game will not load at all and it is only that game I can play everything else and I purchased the pass for 150 gems for the Halloween event and it’s about to be over my screen name bettyj984
and I did contact ea through the chat and they said I would receive and email but haven’t yet this has been going on for over a week with multiple people having issues it’s saddening that nothing has been resolved yet
user name joybelo - When can you fix my Solitaire Home Story? I just started Level 4 and now almost all my revovations are gone. It's been that way for several weeks now. Please fix it. I want to keep advancing, but I'm afraid to spend my stars for fear it will be lost like all the other 2,660 some I spent to improve things.
