Solitaire Home Story Lost Progress

All of my boosters disappeared. I have been collecting them for awhile and i want them back

SOLITAIRE HOME STORY LOST PROGRESS - AND THE HALLOWEEN SEASON!!!

I agree!! I lost the 150 gems I used to purchase the HALLOWEEN SEASON!!!  I WANT MY 150 GEMS OR THE HALLOWEEN SEASON BACK!!!!  Funnily enough, the awards I won with the Halloween Season were still there but the game reset right back to the original and all of the hard won boosters and power ups were locked off until I think (level 29). Fortunately none of those disappeared and neither did the Maple Coins I have been saving for years disappear either. Even though the WELCOME SEASON showed up as I played the opening levels, it does not matter. I am not collecting the awards for the Welcome Season because I WANT THE HALLOWEEN SEASON OR MY 150 GEMS BACK!!!! Why so few players affected? One person replied to my comment on the Pogo Forum but no one else so far. That makes three accounts with a comment and unless all other accounts have been corrected or never been affected, how is it possible my account and two others have not been returned back to the HALLOWEEN SEASON and where we were in game  play?

On October 20, 2025 somewhere between 0715 MST and 0739 MST after I had played the usual eight (8) lives allowed when a SEASON is purchased, the game reset to LEVEL ONE!!!  I finished playing one of the coin levels at 0715 MST and returned at 0739 MST to see if I could win that level. I was dismayed and very upset that the entire SOLITAIRE HOME STORY game had completely reset back to the beginning. I reported this on the members game forum on October 20, 2025 at 0751 MST. 

 Whatever level I was at? (2243+) --- (that is my last recollection of a level from the pop up menu under the tablet icon). I am including screen shots of the current page and the pop up progress menu. I am hugely past LEVEL 102 and well into Chapter Four of the home renovations. For example, the cliff had collapsed and Peggy had fallen in the water and was rescued by a stranger. That should tell you where I was at in game play. Certainly not LEVEL 102!!!

This is clearly an in-game glitch. Fortunately, the hard won MAPLE COINS, boosters and power-ups have NOT been lost but my game progress has. ALSO, the WELCOME SEASON restarted as I continued game play in the hope SOLITAIRE HOME STORY would reset quickly. Forty eight hours and counting later, the game has not returned to the level I was at. EA GAME chat was no help and I have also reported this under the EA HELP Forum as a reply to someone else who had also lost game progress. That person was at LEVEL 842 (I think) when the game reset to the beginning for that player.

If I have to start at the very beginning,  I WANT MY 150 GEMS BACK I SPENT TO PURCHASE THE HALLOWEEN SEASON!!!!

I am having issues as well and I purchased the pass for 150 gems so I am not a happy camper right now! I really hope they read these but glad I’m not the only one and this is day 3, unacceptable! 

I have lost everything except levels. I reported it 3 days ago and had no response I agree unacceptable!

Same thing happened to me. I want my 150 gems back too. I sent an email to ea but no answer as of yet. 

I was told by the EA Game chat on 21 October, 2025 that the neighborhood game monitor reviews the EA Game Forum for issues and responds. Well, our game forum monitor is Pogo Sconnie. I have not seen or heard from that monitor at all. And here I am, four days and counting, to have the issue resolved.

The last time something major happened on the POGO gaming site with Solitaire Home Story, it took ten days for EA to resolve it and the SEASON was nearly over at that time.  I had not purchased the SEASON pass at that time and was unaffected but the people who did were very unhappy and I never did hear whether or not their gems were returned.

EA keeps gems records for years, I can clearly see I made a purchase for the HALLOWEEN SEASON in October. I took a screen shot and will be attaching that to this post. 

One of two things will happen. No resolution and no return of gems OR we will get our gems back just before the HALLOWEEN SEASON finishes. And who can say if any of our positions in the game play will return? That is a whole other problem and less easy to resolve, especially as everyone who was punted right to back to the very beginning were at different game play levels. Some of us were playing for coins and the rest were not. As of right now 1929 MST on 24 October, 2025 there has been absolutely no comment from POGO Sconnie on the POGO members FORUM or a reply to one other member who has also lost their progress.

Good morning, everyone. My post was removed yesterday for putting a book name by Cory Doctorow that broke the profanity rules. It is the actual name of the book but I will not list it here again just in case this post is also taken down.

The beginning of my post stated that I was having to rethink the last few days after a post on the POGO forum by rilla6969. This person had noticed that the coins to be won per game had been reduced. In the past when one defeated a level you could win 25, 50 or 75 coins (easy, hard or super hard) and two points plus 5 extra points for every joker card left in your hand once one had won.  Now, all a person can earn per level is 20, 40 and 60 coins. There is only one way to change an integral part of the game, and EA Games made that decision to do a hard reset. 

This means that all of the players who had amassed a large collection of Maple Coins, powerups and boosters through game play, completed chores, daily tasks, wheel spins, mini games and the calendar awards have been punished. Many of us understood, early on, that the games in some cases were next to impossible to win. I once lost over 500 games because I refused to use any booster, power up or coins to win. As it is impossible to know, from this end,  how many individuals were playing for coins, were close to or had completed the last Chapter, it would have only required a simple code change in the algorithm to punt all of those individuals, including myself, right back to the very beginning. As for the 150 gems we spent to buy the HALLOWEEN SEASON? We ain't getting the 150 gems or the HALLOWEEN SEASON back folks.

It is the old boiling the frog method. Increase the temperature incrementally, slowly and over a long period of time, the frog boils without realizing it. EA Games is doing the same thing, decrease the awards won, increase the cost incrementally over time and before the members realize it, they are paying for a game they love to play without understanding when the change actually occurred. Read Cory Doctorow's book. It is an eye-opener and EA Games is guilty on all counts. Cheers everyone!

Hi everyone, 

We appreciate the heads-up about this. We were hoping you could help us with a bit more info so we can pass it along: 

• What is your Username? 
• Can you give us a summary of what happened in the game leading up to the point that you noticed the missing progress? 

These details will help us take a look at what might have happened. 

Thank you! 

how about you comment on the madden issues you useless monkey