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Cat1B2's avatar
Cat1B2
Newcomer
1 hour ago

Word Whomp Challenge - Great Outdoors Badge

I bought the word whomp challenge in week two of the merit badge challenge. It took my gems , but the challenge still says I have to buy it. 

2 Replies

  • I purchased the badge for 40 gems today.  It took my 40 gems out of my gem balance but shows I didn;t purchase.  I go to purchase again and it says transaction cancelled because I already own.  I looked at my gem history and it shows it was deducted from my gem account BUT it did not activate the badge.

     

     

  • Cat1B2​ temptedfate59​ 

    Hello! Sorry to hear the challenge didn't activate just yet. Please take a moment to log out of Pogo and try a few troubleshooting steps:

    Clearing Your Browsers Cache and Cookies (these can become bloated and cause sync failures)

    Check for Browser Updates (browsers update ever 2-4 weeks, at times more, always a good idea to check)

    Updating your Device and Drivers 

    Restart your device is always a good idea too!  

    When we use our devices for long periods, background apps, processes, and temporary files can accumulate, consuming memory and slowing performance. A restart clears these, freeing up resources and helping your device run faster and more efficiently. It can also help apply or refresh updates that may have been installed in the background, ensuring your device is running the latest security patches and features.

    Give these steps a try and feel free to let us know how it goes 🥕

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