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xamax977's avatar
xamax977
6 years ago
Solved

After installing latest update Oct 5 2020 game crashes instantly on launch.

Hey helpdesk, 

I have a problem after updating game Simcity buildit on my Asus tablet (Android ver.4.2.2) and do not have the corresponding Player ID.

Every time I launch it, game crashes instantly.

Tried with troubleshooting on da mobile games for android devices, but no success. Game crashes INSTANTLY. 

In attachment: screenshot of game error report type.

Would like to play the game on other device, but do not have the corresponding  PLAYER ID Nr.

Please advise!

Thanks in advance!

  • BluestreakNL's avatar
    BluestreakNL
    5 years ago

    Just to close the topic, Zendesk was able to help me and they restored my city.

    They copied the old one over my new playerID, and afterwards I removed the old one from our club.

    Happy gaming :o)

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  • BluestreakNL's avatar
    BluestreakNL
    6 years ago

    The game starts again after I installed the recent update.

    Unfortunately, it started from scratch.

    After a few moves, I could log in to Google Play Games, but there was no previous game data any more :oC

    Looks like my old city was deleted.

    Does anyone have any advice on how to recover it in an alternative way?

    I have contacted Zendesk as well, but I dont expect much of that, based on past experiences

    Thanks!

    Bluestreak

  • SummitVista3310's avatar
    SummitVista3310
    6 years ago

    @BluestreakNL Any chance you saved the data to your Facebook account too? If so, try log out and log back in.

    Hope you can recover your city. 

  • BluestreakNL's avatar
    BluestreakNL
    6 years ago

    Thanks for your reply, but I'm one of those without a Facebook account.

    A matter of principles, but I guess that it might have made a difference in these circumstances :o)

    My city must be active *somewhere* in the universe.. I can still visit it from the mayors club list. 

  • BluestreakNL's avatar
    BluestreakNL
    5 years ago

    Just to close the topic, Zendesk was able to help me and they restored my city.

    They copied the old one over my new playerID, and afterwards I removed the old one from our club.

    Happy gaming :o)

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