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br7yg0colzd8's avatar
br7yg0colzd8
Rising Rookie
29 days ago
Solved

CoM points BUG

I am not gaining any CoM points (green plumbobs) towards my CoM rank at all. They're adding in when I look at my clubs scores, and I'm also on the leadership board, they're showing there, however im stuck at the CoM level 50, not gaining anything.

 

Ive reached out to customer support and their response was, "ya that sucks, you should post this on the EA forum. Maybe an expert will see it"..

Ive provided screenshot and videos to them, and they said they see the issue on the recording but can't recreate the problem on their end.

  • I wanted to share THEY ACTUALLY "fixed" it! So thank you EA_Lanna​ if this was you, we need more people like you ;) 

    They randomly messaged me back a few days ago, after they initially said it required this platform to officially be resolved.

    Their response initially was that I needed to earn an additional 11,000ish points, basically saying it because my counter that was somehow behind. 

    I achieved that, and it still wasn't fixed. They then came back saying..oops..we meant another 200,000 ..lol. ugh! Okay..I'll play along and see if it works.. 

    And!! I'm finally increasing in points again!

    I dont watch every single point..but I find that to be a little suspicious, but not enough to care.. not sure these points are worth anything anymore, besides showing how long youve played maybe. So as far as I'm concerned, I got a free 400 simcash for hassles and the problems in the past.

6 Replies

  • They say the bugs have to be reported here. Before that, they said to report it in-game. The in-game help says to report it to the EA help, or to post it here. 

    This is exhausting... 

     

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    24 days ago

    Hi br7yg0colzd8​,

    Thanks for popping up the screen recording of what's been happening in your game. It does look like a potential bug. I've flagged it with the team to pop this on their radar. 

    - EA_Lanna

  • I wanted to share THEY ACTUALLY "fixed" it! So thank you EA_Lanna​ if this was you, we need more people like you ;) 

    They randomly messaged me back a few days ago, after they initially said it required this platform to officially be resolved.

    Their response initially was that I needed to earn an additional 11,000ish points, basically saying it because my counter that was somehow behind. 

    I achieved that, and it still wasn't fixed. They then came back saying..oops..we meant another 200,000 ..lol. ugh! Okay..I'll play along and see if it works.. 

    And!! I'm finally increasing in points again!

    I dont watch every single point..but I find that to be a little suspicious, but not enough to care.. not sure these points are worth anything anymore, besides showing how long youve played maybe. So as far as I'm concerned, I got a free 400 simcash for hassles and the problems in the past.

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