Epic Project Not Resetting

Hi folks, 

We released a hotfix on May 11th that should have solved this as well. If you're still seeing this happen, double-check for any pending updates and let me know if it persists after.

To update the game:

These guides may come in handy when it comes to updating the game: 

• [SCBI] How to update SCBI on your iPhone or iPad
• [SCBI] How to update SCBI on your Android devices

 

Please keep in mind that sometimes updates will require you to log back into your SimCity™ BuildIt game. If you've been playing on a guest account, you run the risk of losing your progress to date. To help ensure you can recover your game progress if needed, please backup your game using the steps outlined here asap: (SCBI) Back up your game progress

Take a moment to save a copy of your Player ID also. Our Support team will need this ID in order to offer help. Use the steps shared in this guide to reach them: (SCBI) How to contact support

-  EA_Lanna