Hi all,
Changing the system default language to English may fix the in-game custom service issue.
Community ManagerHey 11702253,
Since you mentioned that the "Contact Us" button worked during your test, could you please share more details on how you accessed it?
Sure! The options used were: Settings > Help button > 'Customer Service' > Contact Us.
From there, talk to the chatbot and set up a ticket.
Which device or platform did you use for the test?
This was on an Android device
I am eager to resolve this as the 404 error and the loading loop persist for me and my friends. Any additional guidance on your successful process would be greatly appreciated!
I hear you. I'm honestly not sure why you might be encountering this after trying those troubleshooting steps. 🤔
I've popped in a report to pass along what you've shared about this loading loop, but it may help to have more information to get a clearer picture.
If you and your friends who are also running into this could send me a DM titled: 'SCBI - Support - Loading Loop/404 error' and include the following information, I'll update my earlier report with it:
- Player Id:
- Devise:
- Make and Model:
- OS version:
- Game version:
- Region:
- Date (when this started happening)
- Description of the issue in your own words:
- How can we replicate this on our side (outline the steps you took):
- Visual (if you can capture it in a screen recording that would be great!)
- EA_Lanna
Dear EA_Lanna
I have replied to your message, DM titled: 'SCBI - Support - Loading Loop/404 error' and include the following information, but since the content was too long to send directly through the forum, I have saved my full response in a text file and uploaded it to a shared cloud folder.
Please let me know if there is anything else I can provide to help resolve this. Thank you again for your assistance!
Community ManagerCommunity Manager
