For the past 3 days I can't purchase SimsCash or simple answer. It keeps giving the following 2 messages
Error processing purchase
The item is no longer available.
SimsCash and simoleons are not special limited time purchases. They are always available.
I'm not able to purchase anything either, including simcash, nor the piggy banks in regions.
Community ManagerHi @psyteacher and @Banana0302Split,
I'll be able to share the relevant steps for your app store once I know a bit more. Can you share what device and OS you're playing from? In the meantime could you also check if the app store needs updating and potentially the SCBI game app too? BEFORE UPDATING please make sure your game has been backed up and that you have a log of your Player ID...just in case. I'll share the links for both below:
- EA_Lanna
I’m having the same issue. Sent a message to tech support this morning and still no reply.
I’m playing on iOS. The game will not let me select and purchase. My app is updated.
I AM PLAYING ON AN APLE IPAD PRO
ALWAYS THE MESSAGE
HELLO MAYOR THE ITEM YOU ARE TRYING TO PURCHASE IS NO LONGER AVAILABLE
OK
YOU CAN HELP ME BY SENDING THE WAY TO SOLVE THIS TO MY EMAIL
[edit: email address removed]
THANKS A LOT
ROBERT BARGE
DID YOU ALREADY FIND A SOLUTION TO YOUR PROBLEM?
I HAVE CONTACTED EA BUT ALREADY FOR 8 TIMES
EVERY TIME ANOTHER HELP OFFICER BUT NO SOLUTION SO FAR
ROBERT BARGE
IF YOU HAVE A SOLUTION ON HOW TO SOLVE THE ISSUE THAT YOU CAN NO LONGER BUY ANY ITEM
NO SIM CASH
NO DAILY OFFERS
NO SIMOLEONS
ALWAYS THE MESSAGE
HELLO MAYOR, THE ITEM YOU ARE TRYING TO PURCHASE IS NO LONGER AVAILABLE
THANK YOU FOR MAILING YOPUR TIPS TO
[edit: email address removed]
I think there is noone reading these messages anymore since april. Neither the helpdesk nor the developers. It looks like its a forum for and by users.
THANK YOU FOR YOUR REPLY
