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CupertinoV's avatar
CupertinoV
6 years ago
Solved

Loading + Crashing issues since Christmas factory - Update 1.30.2

I installed the Christmas pass update on an iPhone this morning. The game does not start and crashes at startup. Does anyone have the same problem? [Please only post in English here, thanks - Admi...
  • EA_Lanna's avatar
    EA_Lanna
    6 years ago
    Marking as solution for visibility purposes

    Hi Mayors,

    Thank you for trying the restart step and letting me know how you got on. I’ve forwarded those onto the team and informed them that the issue is still affecting some of you.

    Folks, as it’s that time of the year, I’m afraid I won’t be in office over the next few days to update the thread and relay information. Saying that, please know I have called out this thread and it will be checked and looked into, my absence won’t change that.

    If you are still experiencing issues with crashing after trying the restart step, as I’ve mentioned before here, we’ll need to gather examples via support to investigate further. Please use this link to open Supports ‘contact’ page: simcity-buildit.zendesk.com  

    I understand this has been a frustrating experience so thank you once again for your patience while we’ve been looking into this. I want to wish you all Happy Holidays. 😊

    EA_Lanna

mizztee09's avatar
mizztee09
6 years ago

Is anybody else game crashing after the latest update besides me? I’ve tried deleting the game, and reinstalling it. Even update my iPad software, but the game still keeps crashing upon opening. By saying it’s crashing I mean force closing. Every time they release an update we run into the same issue every single time. Game still force closing. I’m just going assume they won’t answer anybody, or fix it yet?🤔

(Posts merged by CM)

  • Stevville's avatar
    Stevville
    6 years ago

    I went to bed with the game working and it hasn't since I woke up this morning. It crashes every time. I have done the reinstall a couple of times to no avail. Last update killed my game. Is there a fix on the way. Everything else on my iPhone works well.

    • r1p2m's avatar
      r1p2m
      6 years ago

      Same here. Can go to regions but crashes if I try to return to capital. Have raised this with game support. Last time it took them a week to fix it.

      • mizztee09's avatar
        mizztee09
        6 years ago

        @r1p2m I really hope it doesn’t take them a week to fix it. My team is in the middle of war.

        @CupertinoV they basically told us they know it’s an issue, and we just have to wait. Bummer.

  • mlapomme's avatar
    mlapomme
    6 years ago

    I wrote to EA yesterday, here is the answer I received: 

    Hello Mayor,

    Thanks for reaching out to us.

    I realize that you're facing crashing issues in the game. I know how exasperating it is. However, I'll be helping you with the best possible information.

    To better help you with this issue I've spoken to one of our Experts and we've been receiving similar reports from other players as well. Our team is currently working to fix this issue at the earliest. Once fixed you'll receive it through hot-fix in your cities.

    I would kindly suggest you to follow these steps to see if it works: 

    • Please restart your device. This can help with any memory issues which may be causing your crashes.

    • Regularly close or force-quit the game and restart it, preferably while you have an internet connection. The game will refresh itself and (if online) can reconnect with our servers and pick up any available updates. If you're not sure how to force-quit apps on your device, check this links for steps:
    iOS: http://support.apple.com/kb/ht5137

    Hopefully it'll work and If doesn't, please be patient while our team looks for a possible resolution.

    We would appreciate your understanding to this.

    Thank you!
    SimCity BuildIt

    ***************************************************************************************

    Not helping as I had actually mentioned in my email that I had restarted my iPad, reset it, updated IOS, etc.  

    Will the players that are locked out of the game like me get extra time to collect Christmas items?  I am getting really irritated. 

    • risingsunvalley's avatar
      risingsunvalley
      6 years ago
      @mlapomme crashed, restarted, played 2/5/10.../60 seconds, crashed, restarted...repeat
    • mizztee09's avatar
      mizztee09
      6 years ago

      @mlapomme they email me the EXACT same response too this morning. Game still crashing.

      @roccodonovan8 most of us have already tried the reinstall method with no success. The game is crashing on ALL of my apple devices. So I’m out of luck.

      (Posts merged by CM)

      • mizztee09's avatar
        mizztee09
        6 years ago

        Here we are. With no patch, and game STILL crashing 🙄

    • cachristensen's avatar
      cachristensen
      6 years ago

      I got the same email. 2 days. Not working. 

      Grrrr

  • mlapomme's avatar
    mlapomme
    6 years ago

    Here is the new message I received from EA:

    *****************************************************************************************************

    Hi there,

    we really appreciate your efforts and love toward the game and do understand that it's not been great so far after updating the game. 

    However, as this is the known issue among other players as well and please let me inform you that it is not about the device but the game. Our team is diligently working to getting this fixed as quick as possible. It may take some time but please be patient! Once the team will get back to us with an update on this we surely inform you!

    Meanwhile, can you please tell us if you were playing the game at the time when it crashed? If yes, what exactly was your activity in the game. 

    I'll looking forward to your reply. 

    We would really appreciate your patience and understanding to this.

    Best regards
    SimCity BuildIt

    *******************************************************************************************

    I can't believe this issue hasn't been fixed yet.  I hope they'll give us (players locked out by the bug) extra time to collect Christmas items!  

    Also, when the app crashes, it remains opened in the background.  What is the picture you see on the app when you want to close it?  For me, it is the war store, and the items never change.  When I load the game, though, I never see the war store, only a frozen picture of my capital city for a second.

  • Cdolman's avatar
    Cdolman
    6 years ago

    I have an iPad mini and my game keeps crashing too.  This ‘upgrade’ is rubbish, personally I don’t care about the Christmas items and just want to join in the current war with my teammates.  Shame, as it looks like I won’t be able to play over the Christmas period.  EA Games - please fix this.  I have spent money on this game and this just isn’t good enough.

    @mizztee09 wrote:

    Is anybody else game crashing after the latest update besides me? I’ve tried deleting the game, and reinstalling it. Even update my iPad software, but the game still keeps crashing upon opening. By saying it’s crashing I mean force closing.

    • Marcolino2099's avatar
      Marcolino2099
      6 years ago

      @Cdolman @mizztee09 you are not alone. Cannot play on my Ipad, Crash any time I try to visit my Capital City, I try to chat, I try to buy in the market....impossible to play.

      @mizztee09 COM stays for? thanks

      @CanuckBassman the problem is wit iOS. not sure it is only with IPad. In several groups problems with Iphone are reported.

      (Posts merged by CM)

  • jdtattersall's avatar
    jdtattersall
    6 years ago
    @mizztee09 Just the same for me. EA help tried loads of ways to help me fix it. Nothing helped. They will have to fix the bug. I’ve not been in since Tuesday. My group will have left me.
    • PinnacleValley's avatar
      PinnacleValley
      6 years ago

      @jdtattersall  We’re all extremely frustrated but please know folks that actually are in the game are keenly aware of our collective situation and your club will welcome you back with open arms (if we’re ever able to return) and if not that would speak volumes to their level of class and human decency and you deserve much better...never sell yourself short.

      @Marcolino2099  Sorry, I meant to answer you question...CoM is Contest of Mayors.

      (Posts merged by CM)

      • Ookken's avatar
        Ookken
        6 years ago

        Its basically bs peeps locked out no replies from ea support team.....we pay we play and nothing given back ....what a merry xmas

  • mlapomme's avatar
    mlapomme
    6 years ago

    I just installed the game on my iPhone SE and connected it to my city through Facebook, worked like a charm.  Still crashing on my iPad mini.

    Aparently, half of my club is also affected by the update.  Why is EA not doing anything? 

    I won't play on my iPhone, everything is so small. At least, I could log on to let my club know that I am locked out... 

    I could see that the Christmas game going on was ending in a day.  Not fair that so many people won't have access to that.  ☹️

    • jejade40's avatar
      jejade40
      6 years ago
      @mlapomme I did the same thing last night. Was finally able to let my team know what was happening with the game on my ipad. They couldn't figure out why I wasn't participating in the war.

      My phone is way too small to see anything!
      • Ookken's avatar
        Ookken
        6 years ago

        Honestly this is poor support now,some peeps r locked out for a week and no replies from EA ...GIVE US SOMETHING EA

  • Tapalpa's avatar
    Tapalpa
    6 years ago

    It's incredible how poor the customer service for this game is and how much they lack in attention to detail.  I was referred to this thread by @EA_Lanna from this thread, claiming that my issue is most likely happening due to the December 10th update, asking me to join this thread to see if this will resolve my issue. They then proceeded to locking my thread, not noticing that my issue has been happening since JUNE! Completely unrelated to the December 10th update, since I HAVE NOT been able to go on SINCE JUNE. View attached image.

    And I am still unable to go on my city, even with the said updates. Lovely.

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