Major Service Bug After Latest Update – Services Broken

Hi everyone,

I’m experiencing a serious technical issue in SimCity BuildIt that started after the latest app update and I haven’t seen it discussed here yet.

What’s happening: Water and Sewage show missing coverage and warning icons in the city overview despite large overcapacity. New buildings placed after the bug occurred have no service issues. When I move an affected building to another fully serviced area, the service problem moves with the building.

This strongly suggests the problem is building-level service state corruption introduced by the update, not insufficient coverage, road issues, or upgrades.

Affected buildings continue to show incorrect service requirements even when all service infrastructure is present and sufficient.

I have reported this to EA Support and provided them with detailed technical information, but have not yet received a meaningful escalation or technician investigation. The issue has been ongoing for more than 10 days and has blocked normal gameplay.

Has anyone else experienced similar issues since the recent update? If so, please reply. If you’ve managed a workaround or received any official response from EA about a technical fix, that information would be extremely valuable.

Thank you.