Having problems with SimCity Buildit on iPhone 11 - it doesn't connect me online and only lets me play offline. I can't connect to the market or to the Mayor's competition.
This started about two hours ago. Can someone help with what is happening, please?
Hello @SuccessfulCity
Have you been able to visit the Global Trade Headquarters and participate Contest of Mayors yet, or are you still needing suggestions from the community?
Thank you
✌
The game does not communicate with the server either from a smartphone or from a computer via Bluestacks. The Internet works fine both there and there.
I don't believe use of Bluestacks is supported. Are you also using an iPhone 11?
Thanks🙂
I've been playing probably for more than a year through Bluestax, in my main city there are about 1.600.000 citizens. Communication problems started a couple of days ago. The "smartphone" is not an Iphone, it is Lenovo Tab M7
Have you already tried to download and use a different browser, i.e. Opera, Firefox or Chrome? I'll admit my technical knowledge is limited.
I'm going to tag @PinnacleValley. He's quite good at solving more difficult technical issues.
You may also want to consider submitting a report/ticket via in-game support at:
https://simcity-buildit.zendesk.com/hc/en-us/requests/new
Best of luck to you!
@never2old2game You give me way too much credit…I get lucky now and then. You shared the best advice by recommending contacting technical support, it’s the best way to resolve the problem.
@BigOldMan1959 N2O2G is correct, Bluestacks is not supported…at least the last time I looked into it. I wish both you and @SuccessfulCity good luck in getting your cities back up and running very soon.
I managed to solve this by changing both internet connections I was using to a third one. It seems the need for internet is much higher than both the internet subscriptions I was using were not enough at that moment.
So my advise: change the network in case something similar happens to a better speed one.
I do not know the reason, but last night the connection with the Simcity Buildit server was restored on all devices (via Blustacks too!) and everything works! In my village in the far Russian region there is no "third", fast network, there is only 3G and 4G with a speed of 8-15 Mbit/sec, but now everything is working well again. Thank you for your support!
Thanks so much for sharing how you problem solved with the community!🙂 It will likely help others who run into the same problem.👍
I'm really glad you're back online and I hope you're doing well in CoM this week! I can totally relate to living in an area with limited connections as I live in a small town/remote area, too. It's not exactly the ideal situation for anyone who enjoys playing games that require an internet connection, but we make it work the best we can.😉
Thank you both for returning to the forum and posting on this Topic (thread) that all is well now. Much appreciated!👍
