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Anonymous's avatar
Anonymous
11 years ago
Approved

Saved City have been restarted on My Facebook Account

Hello,

I GOT a problem for my facebook account.

I'm using Android sys.

I have played SIM CITY for 1 month by connecting Facebook account, trade with my friends and got to lv 36.

So there is no problem that my progress has already saved on server (Facebook account), right?

Here I call City A which is main city.

I logout FB acount of City A and cleared app record of my device in order to create another city connected with my another FB account

Yes, I got the second city. Here I call City B.

I played between City A and City B, and traded a lot of items successfully (I have to finish the tutioral every time I switch my cities, a little complicated).

But today, the internet disconnect while I was swiching my cities, City A and B were all disappeared! Both cities were replaced by a quite new city which just finish tutioral.

I have tried everything to get back my cities, such as restart device, login/out FB accound, clean app record...

They are still quite new cities...

My friends saw City A and A' on their friend lists, one is 36 level and the other is 1 level with the same FB acount.

I would highly appreciate if you help me get my City A and B back.

Please let me know if you need any information which is not mentioned in this letter.

4 Replies

  • GalaxiesFarAway's avatar
    GalaxiesFarAway
    Hero (Retired)
    11 years ago

    I would try uninstalling the app from the device, restart device, reinstall the app, play through the tutorial, click setting, sign in with Facebook, sign in with your city A account! 

  • Anonymous's avatar
    Anonymous
    11 years ago
    Approved

    Thanks for your information.

    Unfortunately, I still can not get back City A by this way.

    I don't want to believe that City A is gone from my Facebook account.

    Is there any other solution?

  • Anonymous's avatar
    Anonymous
    11 years ago
    Approved

    Can you explain how you switch?

  • Anonymous's avatar
    Anonymous
    11 years ago
    Approved

    Did your friends try visiting each city to see if it was CityA or CityB or they perhaps both point to this new CityC?

    If the CityA is still there then it might be possible to get it back if support does such things.

    The problem to me seems to be with the facebook link being replaced. You may try seeing if there is a way to cancel the link via facebook settings though I'm not sure such a setting exists. Try doing a google search. However, there may not be a way to get the data of CityA unless simcity support can help you in some way.

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