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Anonymous's avatar
Anonymous
8 years ago
Solved

Wrongfully banned to cheat server

Ticket number 350611 I was wrongfully banned to what appears to be a cheater server after conclusion of Contest of Mayors this week. I do not use any exploits or hacks. I opened a ticket on Monday a...
  • Anonymous's avatar
    Anonymous
    8 years ago

    Yesterday, when starting up the game again, all of a sudden I found myself back on the 'normal' server! I was able to find my club again and reconnected with them. So, all in all it took EA about a week to investigate and revert my exile to the cheat server. Happy to be back, and really glad to be able to play with my team again, but still somewhat unsatisfied with EA's total lack of communication. If I had not started playing again last evening I would not have been aware of the change, since there has been no email (yet) from EA notifying me of the outcome of their investigation... And there is still that awkward feeling that if I start playing full throttle again, another exile might happen all of a sudden. The sword of Damocles?

    Conclusion: problem solved in about one week without any communication from EA besides the confirmation mail when submitting the ticket. That might help others who end up in the same situation. Sit tight, be patient, log in every now and then to check! If you are not a cheater, EA will revert your exile.

Anonymous's avatar
Anonymous
8 years ago
Hi @EA_Mai

i'm sorry that i have written in the wrong place, but i have read a lot of post here, and i have contacted ea support and the simcity buildit team support but until now the problem is not fixed, despite several tickets and revival, i'm so hopeless now, could you advice me what to do?
EA_Mai's avatar
EA_Mai
Icon for EA Staff rankEA Staff
8 years ago
Hi @dangvador,

I understand you want to keep playing as usual, but if you have already contacted support and they are looking into your ticket, that's all you can do. My recommendation is giving them some time to get back to you.

Good luck,
-Mai
  • Zmijass's avatar
    Zmijass
    8 years ago

    HI,

    Got same situation. I was playing on my phone when battery died. So I've switched to another device as I got plenty of time and planned to rebuild my city completely (saved 700k of simoleons and 500 golden keys for that occasion). After couple of hours of hard work (population increased from 800k to 1.8mln) I have got back to first phone and realized that my progress has been lost. 

    Moreover I lost my club and found myself in some limited cluster of players. After 2 days I came here and learned that probably I've been accused for cheating which is not true however I can understand where it came from - big population growth in one day.

    Of course couple of issues here:

    - no message informing about what happened. I thought it was some kind of glitch/server replication issue.

    - found guilty and now how to prove that no hacks have been used?

    - I have played couple of days - what will happen if my account will be restored? Will it be reverted to status before expelling or will I cave my city progress from isolated server?

    I have created a ticket Today and let's hope it will be solved quickly. I'll stop playing now and will login occasionally just to check status.

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