Progress isn’t being tracked

I’ve literally don’t the “put on for your city” mission multiple times and it keeps starting my process over!! I love the game but yall need to fix this asap!! This has been going on for a month and I’ve contacted yall multiple times.. isn’t no point in playing the game if I can get any further.. yall need to get it together man… I’ve been defending this game left and right and yall are just letting the players down.. need to get it together man! I enjoy the game but I’m about to uninstall it and be done with it, I see no point in playing a game I can’t get nowhere with