Forum Discussion
EA_Atic
DICE Team
5 years agoHey, @PlyPlays Can you try to do a clean boot to see if there any programs messing with SWBF2 and turn off any overlay programs for example Discord or Nvidia experience.
Can you add a Dxdiag so we can see what hardware and drivers you have?
Let me know if this works or not for you. 🙂
/Atic
- 5 years ago
Hey @EA_Atic ,
ive disables my overlays and attached is my dxdiag. i am just about to do a clean boot and ill let you know how it goes🙂 - 5 years ago
Hi @EA_Atic ,
ive done everything you said to do and it still crased the second i loaded into the mission. anything other ideas?
- EA_Atic5 years ago
DICE Team
Hey @PlyPlays Can you try the below troubleshooting and see if that helps.
- Tried different graphical settings in the game.
- Use DX 11 if you are using DX 12.
- Run Ccleaner.
- How to use Ccleaner: https://help.ea.com/en-us/help/pc/how-to-use-ccleaner-to-fix-pc-issues/
- GPU drivers reinstalled.
- Make sure that all of your drivers are up to date.
- Make sure that windows is up to date.
- Turn off Origin in-game.
- Turn off any overlay system and programs.
- Turn of Xbox game bar in windows.
- Run Origin and SWBF as admin.
- Add SWBF2 as an exception to any anti-virus/firewall
- Turn off anti-virus/firewall
Let us know if that helps out. 🙂
/Atic
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