Forum Discussion
Do you have the Xbox in an open space where it's well ventilated and dust free? What are your Xbox power settings set to because I'm wondering if the system is having some trouble keeping the game running.
Generally when a game closes down and you are returned to the Xbox Homescreen, that's a caching issue so it's very important to unplug the power cable from the Xbox so that can be refreshed. It has to be unplugged for a good 5 minutes.
It might be worth giving that step another try to see if you have any positive results the next go-around. Thanks for getting back and keep us updated.
- EA_Blueberry6 years ago
Community Manager
Can you try changing the server ping site under your in-game settings and then try to connect to a match?
- 6 years ago@EA_Blueberry turned Xbox off and unplugged for 20 mins, My default ping was 29ms and seems like that was Germany as was also 29ms.
Switched it to the next best that was a us server at 93ms and tried to join match, it’s now froze to the point where it won’t even kick me back to the home screen 😩- EA_Blueberry6 years ago
Community Manager
How much free space do you have available on your internal hard drive?
Can you try removing your Gamertag from the console and re-add it to clear up any corrupted cloud data:
Here's how to delete your profile from your Xbox One console:
- Press the Xbox button to open the guide.
- Select System > Settings > Account > Remove accounts.
- Select the account you want to remove (the one that’s experiencing the gameplay issue), and then select Remove.
Once the account has been removed from your console, download your profile again to create a fresh version of the account data. Here's how:
- Press the Xbox button to open the guide.
- Select your gamerpic in the upper-left corner of the screen, move all the way down and select Add new.
- Type in the email address and password that you use to access your Microsoft account (the same account that you just removed).
Important Make sure that you do not select Get a new account unless that’s what you want to do. If you select this, you will create a brand-new Microsoft account.
- The console will walk you through some account setup steps, like privacy info, sign-in and color preferences, etc. Follow the console prompts until you are returned to the Home screen.
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