Battlefront 2 Crashing to game menu Xbox one X

@EA_Blueberry turned Xbox off and unplugged for 20 mins, My default ping was 29ms and seems like that was Germany as was also 29ms.
Switched it to the next best that was a us server at 93ms and tried to join match, it’s now froze to the point where it won’t even kick me back to the home screen 😩

@DkSmoody 

How much free space do you have available on your internal hard drive? 

Can you try removing your Gamertag from the console and re-add it to clear up any corrupted cloud data:

Here's how to delete your profile from your Xbox One console:

1. Press the Xbox button  to open the guide.
2. Select System > Settings > Account > Remove accounts.
3. Select the account you want to remove (the one that’s experiencing the gameplay issue), and then select Remove.

Once the account has been removed from your console, download your profile again to create a fresh version of the account data. Here's how:

• Press the Xbox button  to open the guide.
• Select your gamerpic in the upper-left corner of the screen, move all the way down and select Add new.
• Type in the email address and password that you use to access your Microsoft account (the same account that you just removed).

Important Make sure that you do not select Get a new account unless that’s what you want to do. If you select this, you will create a brand-new Microsoft account.

1. The console will walk you through some account setup steps, like privacy info, sign-in and color preferences, etc. Follow the console prompts until you are returned to the Home screen.

@EA_Blueberry I have 50g free space.
I’ve just tried removing gt and still the same ☹️

@DkSmoody Also just tried installing the game on my normal Xbox and works perfectly, just seems to not work on the xb1x

@DkSmoody 

Do you have a disc copy or digital version? Is there any way you can try to load up the game on the X under a different Gamertag to see if it's account related? I'm concerned now that if it loaded up on the other Xbox One the Xbox One "X" may need a factory reset. 

@EA_Blueberry It’s a digital version, it was uploaded by the same gamer tag on each Xbox. I can’t install it from another gamer tag as it’s owned by that account :/

@DkSmoody 

Gotcha. I'd hate to ask you to factory reset since you would have re-install everything and re-add all your settings, but is that something you could consider?

Reaching out to Xbox Support is always a good call when there are crashes happening on the console in the event they are aware of any settings that need to be adjusted to avoid this. 

Xbox Support

https://support.xbox.com/en-US/contact-us